Experience

Open Window

• South Africa
• Higher Education
• 1 - 100 Employee

• Chief Operating Officer

  • Jan 2022 - Present

• Executive Assistant to COO

  • May 2021 - Jan 2022



Learning Innovation (Division of Commerce Edge SA)

• South Africa
• E-learning
• 1 - 100 Employee

• Programme and Operations Manager

  • Jun 2020 - Apr 2021



Open Learning Group

• South Africa
• Education Management
• 1 - 100 Employee

• Executive: Operations

  • Jun 2016 - May 2020

  Assuming overall operational accountability and ensure successful execution of student enrolments, contact centre and student support, examinations, graduations, study material management, facilities management, business process improvement for operational efficiency, health and safety, management of operational budget, and ensuring integration of outputs towards achieving business goals.

• Operations Manager

  • Apr 2014 - Jun 2016

  Responsible for meeting enrolment targets, complying with best practices in contact centre and exceeding predetermined service levels, management of assignment processing, management of nationwide examinations, as well as graduation ceremonies. Responsibilities included project management of educational programmes and learnerships.

• Key Account Manager

  • Nov 2013 - Mar 2014

  Exploring new avenues for the development of new business to achieve company and individual targets; developing and maintaining good relations with key stakeholders at top management at the various clients; developing new opportunities with existing clients to generate new business according to company and individual targets; working with finance office to calculate costing on all new proposals and renewal of contracts; designing and developing delivery framework and roll-out plan and gain approval from the General Manager; engaging with the new and existing clients to reach agreement for the content of SLAs (Service Level Agreements) and liaise with our legal representatives to design such SLA; put into place a structured reporting process that includes steering committee meetings with the clients and also deadlines for reporting including but not limited to their specified requirements for reporting; attending all steering committee or client meetings and report on the project deliverables, challenges, risks and achievements; develop and produce project proposals and tenders.



Masithuthuke Consulting Services

• Operations Manager

  • Aug 2012 - Oct 2013

  Responsibilities include but are not limited to: continual analysis of processes and systems within the various operation functions in order to determine improvement plans; create and develop improvement strategies; initiate, develop and document operational procedures for Masithuthuke that can help the various teams with efficiency of roll-outs; report on areas of non-compliance from employees and take necessary disciplinary measure to ensure their actions are corrected; management of budgets pertaining to operations; project costing for services rendered; and new business development.



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Senior Consultant

  • Oct 2005 - Aug 2012

  I am responsible for operational management, project management (planning and execution) of various e-Learning solutions, as well as for the production management of those projects. Currently heading and managing the technical and development teams.I am also responsible for liaising and consulting with clients on best practice learning solutions, requirements analysis and documenting the requirements and provide guidance and expertise to team members. Other responsibilities include proposal writing, e-learning software development, quality assurance and the implementation of the final products.



University of Pretoria/Universiteit van Pretoria

• South Africa
• Higher Education
• 700 & Above Employee

• Assistant lecturer

  • Jan 2003 - Oct 2005

  In my role as assistant lecturer I conducted practical classes indatabase development and written SQL for 2nd year Informatics students. My duty was to set up practical assignments and tests, marking of assignments and tests and ultimately providing guidance and assistance to students. In my role as assistant lecturer I conducted practical classes indatabase development and written SQL for 2nd year Informatics students. My duty was to set up practical assignments and tests, marking of assignments and tests and ultimately providing guidance and assistance to students.