Experience

Commerz Systems GmbH

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Application Manager

  • Aug 2016 - Present

  User access services



Covidien (Medtronic Minimally Invasive Therapies Group)

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• IT Administrator

  • Dec 2014 - Jun 2016

  Local IT customer supportServer building and maintenanceOffice infrastructure maintenanceHW installation, maintenance (PCs, laptops, A/V equipment, AP)IT representation in various Covidien to Medtronic merger projects (Infrastructure, applications, accesses, procedures)



Zurich Insurance

• Switzerland
• Insurance
• 700 & Above Employee

• Cyber Defense Analyst

  • Nov 2013 - Aug 2014

  Security Operations:Top level access and security administrator.Providing access for Access Management team, developer teams, test environmentsTaking over, testing and early life support of new applications, access rights design for users, admins, helpdesk,..Implementation of new applications into standing process infrastructureTroubleshooting and resolving incidents for above pointsresponsible for solving and tracking escalations and high priority incidentsresponsible for monitoring Access management team escalations, suggesting improvements on trainings and technical documentation and its implementation.



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• IT

  • Dec 2008 - Oct 2013

  Security Operations:Top level access and security administrator.Providing access for Access Management team, developer teams, test environmentsTaking over, testing and early life support of new applications, access rights design for users, admins, helpdesk,..Implementation of new applications into standing process infrastructureTroubleshooting and resolving incidents for above pointsresponsible for solving and tracking escalations and high priority incidentsresponsible for monitoring Access management team escalations, suggesting improvements on trainings and technical documentation and its implementation.Management:03/2010 – 09/2010:Acting Team Lead for Access management Team – 10 direct reportsLotus Notes Team – 4 direct reportsRemote Resolution teams – 20 direct reportsQuality control:Weekly internal and quarterly customer quality control checks on LN and all other access requests completed.Weekly internal and quarterly customer quality control checks on leavers in LN and all other supported applications.LN:Weekly internal and quarterly customer quality control checks on LN and all other access requests completed.Registration and administration and deletion of Lotus Notes Domino user accounts and shared mail boxes/calendars, distribution lists and multiple-purpose groupTroubleshooting 6.5 and 8.5 Client issuesCreating agents and mail rules for shared mail boxes/calendarsSametime client configurationCitrix folder structure creation and maintenanceAccess Management:Administration of mainframe accounts on AS400, RACF, ACF2Active Directory users and group administration on multiple domainsFile servers shares creation, maintenace, access managementSAP HR, SAP FICO account administrationWeb-based applications administration of users and accountsResponsible for solving and tracking escalations and high priority incidentsReporting:Creating and presenting of Service Level Agreement reportsTeam and personal productivity reports



Jipocar

• 1 - 100 Employee

• IT Admin

  • Mar 2007 - Nov 2008

  Hardware technician in charge of assembly and repairing PCs and laptopsWin XP installation/administrationCitrix Server installation/administration/maintenanceCitrix Farm administration; application publishingTruck tracking software administrationTruck tracking server administration; CCTV server maintenance and software administrationCCTV surveillance planning and camera installationHP and Ricoh printers maintenanceConfiguration network devices; network planning