Experience

Fitzdares

• United Kingdom
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Compliance Officer

  • Feb 2023 - Present

  Carrying out customer due diligence checks on customers who meet internal thresholds, which includes collecting and verifying supporting documents. Completing enhanced due diligence checks, including open-source checks, on customers who meet further internal thresholds which includes collecting and verifying supporting documents. Overall administration of the worksheets for Safer Gambling & Anti-money laundering, this includes the processing of automated reports. Completing Customer Interaction reviews generated from internal reporting and referrals from other departments, ensuring customers are not displaying potentially harmful behaviours. Completing affordability reviews and checks on customers identified via internal referral and reporting. Taking part in the development of the Compliance department. Assisting with other ad hoc tasks assigned. Carrying out customer due diligence checks on customers who meet internal thresholds, which includes collecting and verifying supporting documents. Completing enhanced due diligence checks, including open-source checks, on customers who meet further internal thresholds which includes collecting and verifying supporting documents. Overall administration of the worksheets for Safer Gambling & Anti-money laundering, this includes the processing of automated reports. Carrying out interactions with customers who have displayed potentially harmful behaviours via phone, e-mail or chat. Ensuring each review and interaction is documented on the customer’s account; within the Customer Interaction spreadsheet. Completing affordability reviews and checks on customers identified via internal referral and reporting. Taking part in the development of the Compliance department. Skills: Communication · Reports/Reviews/Safer Gambling phone calls · Safer Gambling · Enquiries · Compliance Monitoring · Due Diligence · Regulatory Compliance · KYC Verification · Anti-Money Laundering Show less



Grosvenor Casino

• United Kingdom
• 300 - 400 Employee

• Senior dealer

  • Feb 2014 - Feb 2023

  Responsible for greeting and welcoming new players to the table, assured that all the chips are already on the table before every game starts. Ensure that all the players comply with the rules given. Able to work in a fast pace environment, work under pressure. Paid bets accordingly to the procedure while providing great customer service to all guests. Required to have a quick-thinking and reliable math skills when counting pay-outs. Built a relationship with all customers and ensuring that they would come back and play. Protection integrity of the game and keep an eye patrons to make sure that they are is cheating. Creating a secure atmosphere of hospitality and friendliness towards all guests and team members. Show less