Experience

Proaxis d.o.o.

• Croatia
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Head of the ICT Support Department

  • Jan 2023 - Present



Orbico Group

• Croatia
• Manufacturing
• 400 - 500 Employee

• IT Support Specialist

  • May 2022 - Jan 2023



Hrvatski Telekom

• Croatia
• Telecommunications
• 700 & Above Employee

• IT System Designer

  • Jan 2022 - May 2022

  • Maintaining equipment for a smaller subsidiary company that is part of Hrvatski Telekom (Routers, servers, and switches) • Reviewing and documenting system architecture • Troubleshooting network and server issues • Maintaining employee's IT equipment • Coordination between multiple 3rd party providers of various IT services • Maintaining equipment for a smaller subsidiary company that is part of Hrvatski Telekom (Routers, servers, and switches) • Reviewing and documenting system architecture • Troubleshooting network and server issues • Maintaining employee's IT equipment • Coordination between multiple 3rd party providers of various IT services



MIND Solutions

• Croatia
• Information Technology & Services
• 1 - 100 Employee

• Senior IT Technician

  • Mar 2019 - Jan 2022

  • Working for a VIP client exclusively • Troubleshooting applying of group policies on end user's equipment and creating custom ones when needed. • Working on more challenging client issues • Working with UPD and FSLogix containers • Meraki MDM Management • Sophos Endpoint Management • Troubleshooting various network issues on Cisco Meraki and SonicWall firewalls, switches, access points, simple firewall rules, content filtering • Assisting 3rd party printer providers when they are swapping multiple printers throughout the facilities and making sure everything is prepared properly so the transition goes as smooth as possible for end users. • Documenting technical procedures and solutions to build the client's knowledgebase in Atlassian Confluence • Helping out less experienced colleagues to get settled in the team and showing them the ropes Show less



Creative Technology Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior IT Technician

  • Mar 2019 - Jan 2022

  • Working for a VIP client exclusively• Troubleshooting applying of group policies on end user's equipment and creating custom ones when needed.• Working on more challenging client issues• Working with UPD and FSLogix containers• Meraki MDM Management• Sophos Endpoint Management• Troubleshooting various network issues on Cisco Meraki and SonicWall firewalls, switches, access points, simple firewall rules, content filtering• Assisting 3rd party printer providers when they are swapping multiple printers throughout the facilities and making sure everything is prepared properly so the transition goes as smooth as possible for end users.• Documenting technical procedures and solutions to build the client's knowledgebase in Atlassian Confluence• Helping out less experienced colleagues to get settled in the team and showing them the ropes Show less

• IT Technician

  • Sep 2018 - Mar 2019

  • Front line support via Phone and Ticketing system (Zendesk) in a vast variety of environments (Personal Computing environment, Cloud computing environment, Client server working environment)• Working with Exchange on Premise, Office 365, G-suite, and Active Directory for multiple, leading Healthcare companies in the United States• Managing and supporting servers and desktop clients in a dynamic work environment• Setup, configuration, and maintenance of end-user IT equipment such as printers, scanners, workstations, or other peripherals.• Setting up user workstations (remotely) and managing AD accounts integrated with O365/Google email solutions• Configuring scan to email and scan to the folder for the users.• Deploying and configuring printers (remotely), maintenance of Print servers• Working on laptops, computers, Thin clients, Chromebooks• Installing and configuring printers on Chromebooks• Working with thin client device management tools like A-trust management, v-Space console (N-computing) Show less

• IT Tehnician junior

  • Mar 2018 - Aug 2018

  • Learning basic workflows in an MSP environment• Learning how to use and navigate through multiple tools that are being used on a day-to-day basis (ConnectWise Screenconnect, Atlassian Confluence, O365 admin panel, Google admin panel, Auvik)• Resolving some basic monitoring tickets• Ticket triage• Learning proper ways to document everything that is being done on user equipment• Resolving some basic tasks like user creation, printer setup, etc.



PAKO Zagreb d.o.o.

• Slovenia

• Sales representative, Tehnical support

  • Nov 2015 - Dec 2016

  • Working with customers - advising on product selection, receiving orders, and invoicing • Creating technical solutions and adaptations according to customers’ needs • Technical support - installation and maintenance of large format printers, maintenance of a company’s website, newsletter design. • Working with customers - advising on product selection, receiving orders, and invoicing • Creating technical solutions and adaptations according to customers’ needs • Technical support - installation and maintenance of large format printers, maintenance of a company’s website, newsletter design.



Prima nekretnine

• Zagreb

• Real Estate Agent

  • Apr 2014 - Oct 2015



SPTV - Sportska televizija

• Graphic designer

  • Apr 2013 - Dec 2013



S&T Hrvatska d.o.o.

• Croatia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Technician

  • Mar 2009 - Dec 2009

  • 1st level IT support in two major banks in Croatia • Installations and adjustments of computers and network equipment (on the field, by telephone, or through remote control software) • Solving various computer problems with users, installing new workstations/printers, and connecting them to the network. • 1st level IT support in two major banks in Croatia • Installations and adjustments of computers and network equipment (on the field, by telephone, or through remote control software) • Solving various computer problems with users, installing new workstations/printers, and connecting them to the network.



D&K Interiors LTD

• Construction Worker

  • Jul 2007 - Sep 2007



Dorney Park & Wildwater Kingdom

• United States
• Entertainment Providers
• 200 - 300 Employee

• Lifeguard

  • May 2007 - Jul 2007



Hrvatski Telekom

• Croatia
• Telecommunications
• 700 & Above Employee

• T-com, Zagreb, Call center - Customer Support (Help desk)

  • Jan 2005 - Dec 2005

  Telephone support for users in solving various computer problems (setting up an email account, troubleshooting internet connection issues). Telephone support for users in solving various computer problems (setting up an email account, troubleshooting internet connection issues).