Computer Engineer

• Apr 2020 - Present

Researcher

• Feb 2019 - Jan 2020

Applied and Innovation Research Program (PAIR) implemented by Phi with the support of the Kingdom of the Netherlands. Phi Science Institute’s project aims to produce a program that empowers Jordan’s youth through applied scientific research and innovation. Phi Applied and Innovative Research (PAIR) project fixates on research and innovation, in which young researchers and innovators gather and form multi-disciplinary research groups to learn, experiment, and apply their knowledge in research and innovation to turn their ideas into tangible products and prototypes. The project integrates applied scientific research with innovation and entrepreneurship. It aims to build a scientific community from young researchers and entrepreneurs from all over Jordan who can use science as a tool to build scientifically-based businesses.

Customer Support Engineer - CISCO TAC

• Jul 2017 - Apr 2019

Junior Customer Support Engineer.Cisco Architecture Team in Amman.------------------------------------Provide technical support to customers worldwide for:*Software Failures (crashes/reloads/hangs/error messages/memory issues) in: - Nexus 5k/6k/7k Series Switches - Blade Switches(HP,IBM,DELLFSC) - Cat2940 - Cat2955 - Cat2960 - Cat2960G - Cat3560 - Cat3560E,CAT370E (Dual 10GE) - Cat3750,cat2975GS - Cat4000, 4500 - Cat6500/6800 - Cat5600/6800 - Industrial Ethernet 2000/ 3000 (IE-2000 / 3000) - Metro Ethernet Switching Issues (ME1200,Me2400,ME2600X,ME3400,ME3750,ME4900,ME6500) - Cat4900Series Switches(Cat4948,Cat4900M) - 7600 Unexpected Reboot*QoS over Ethernet on a Router, QoS over HDLC/PPP, and QoS over frame relay.*Hardware Failure when Watchdog timer expires.*IOS High CPU on routers due to processes or interrupts.*Spurious Memory Access/Alignment Errors.*Memory Allocation Failure and product questions related. *Rommon/ Config Register configuration and Failures*Any Problems with logging to Syslog*Password recovery or Password Encryption configuration*NTP (Network Time Protocol) on a Router configuration, questions or failures*ARP (Address Resolution Protocl) related issues*IP Addressing configuration, errors, questions and software failures*Netflow on a Router's Configuration, errors, questions and failures*Access Lists on Routers configuration and failures*IOS/IOS-XE Software Version Selection Assistance, install assistance (ISSU as well) and dealing with boot failures due to Hardware or Software.Trained with the Firewall team on (ASA) for one month.

Participant

• Feb 2017 - Jul 2017

Incubator Program 2017--------------------------CCNA R&S Training.

Intern

• Jun 2016 - Aug 2016