Experience

Public Health Authority of Saudi Arabia

• Saudi Arabia
• Government Administration
• 1 - 100 Employee

• Executive Secretary

  • Oct 2018 - Present



Ministry of National Guard Health Affairs (MNG-HA)

• Saudi Arabia
• Hospitals and Health Care
• 700 & Above Employee

• Protocol Officer II

  • Dec 2013 - Jan 2018

  -Ensures that the Information Management System, maintained, and updatedspecifically for the needs of the area, with automated generation of the required reports.-Proactively seek client’s opinions, concerns, and suggestions.- Adhere to all relevant policies, procedures, and regulations of the hospital.- Assist in all coordination related to care in the Medical Protocol Inpatient Areas.-Keeps a record of all issues and problems and their follow-up until the matter is resolved and finalizedand submit a final report to the Administrator upon the successful resolution of each issue.Regularly and randomly inspects the kitchens and meals in the protocol inpatient area and submitsreports of any important findings to the Administrator- Prepares and submits daily reports of inspection of employees in various support services for dress andhygiene status.-Assist in implementing Hospital and Departmental Policies and procedure for improving health careservices to patients.- Receive communication from patients and their families and coordinate action / response withconcerned medical staff, division heads or chairman of the department.-Coordinate effectively with the medical staff for missed clinic appointments, follow-up, consultation,fill-up prescription or investigation and facilitate remedial action for successful resolutions.- Liaise with in-patients and Ambulatory Care Services in dealing with enquiries, requests and complaintsand follow through to satisfactory outcome.-Monitor and evaluate problems identified and collect date to help suggest- Resolutions in consultation with the Division Heads and Chairman of the department.-Assist in developing and implementing quality management program for department.Coordinate preparation of patient educational materials by department staff, and their printing anddistribution.- Maintain all records pertaining to the operation of the area assignment.-Perform other job related duties assigned.