Experience

Multirede Angola

• Angola
• Information Technology & Services
• 1 - 100 Employee

• PMO Manager

  • Dec 2012 - Present

  Responsible for the leadership of the Project Management Office (PMO) and driving a culture of project management excellence. Accountable for driving the implementation of the strategic vision for the PMO practice; ensuring projects are successfully executed and compliance with project management methodologies, standards and best practices. This includes the ownership of project governance, project management methodology and best practices, and the mentoring and training of project managers. Responsible for monitoring project execution and delivery progress to ensure projects will deliver a successful business outcome and return on investment. Show less



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Service Delivery Manager

  • Dec 2012 - Nov 2021

  Responsible for the day-to-day, provision of long-term services outsourcing to BP, a Multirede Angola client. Managment of the Infrastructure Services in the ongoing management and/or improvement related with to a part or to the whole of the technical infrastructure of telecommunications networks, allowing IT & S team from BP to focus on their core business and competencies. Responsible for the day-to-day, provision of long-term services outsourcing to BP, a Multirede Angola client. Managment of the Infrastructure Services in the ongoing management and/or improvement related with to a part or to the whole of the technical infrastructure of telecommunications networks, allowing IT & S team from BP to focus on their core business and competencies.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Infrastructure Service Manager

  • Apr 2001 - Jul 2011

  2008-2011 Citibank São Paulo, SP. IT Operations Service Manager – Crises Managment, Quality Management and Customer Service Center Managment. Assisting the Information Technology area, 24x7. This area provides technical support to over 8500 internal users and over 350 banking correspondents, relying on SLA metrics supported by ITIL methodology, Responsible for the incidents management process lifecycle, requests service and quality management of Information Technology in Brazil to all Citi business segments (Retail baning, Corporate, Private Bank and Operations). In addition to the functional responsibilities had the appointment to represent the operations areas of IT in the IT committees of change management, problem management and project review committee; Main achievements: Reengineering of care to some 8,500 internal customers by the Customer Services Center – CSC(Help Desk). Reorganization of the Crisis Management (Brazil Command Center – BRCC) prioritizing the involvement, notification and escalation of technical support teams, incident management and event management for analysis and alert notification and monitoring with a focus on the ultimate experience users and escalation management and senior management of the bank. Development and implementation of new organizational role TI – Service QualityManagement with focus on quality of services provided by TI organization in contry and continues to improve high availability. Hiring Help Desk services, Customer Support, Incident Management and Events Management by service level agreements (SLA) and definition of service level objectives(SLO). Specification of services and indicators of modules, request for proposal" , evaluation of results, planning and transition services, defining and tracking results. Leadership in Brazil for the adequacy and implementation of overall organizational service model called Customer Service Center, leading the team of the help desk for the adherence of processes, and tools. Show less



Itaú Unibanco

• Brazil
• Banking
• 700 & Above Employee

• Superintendente de Telecomunicações

  • Jun 1994 - Sep 2000

  I was responsible for the Telecommunications Operations area, with a role of Operations Manager to develop strategic, tactical and operational plans, as well as lead and develop a team made up of 68 direct members and 30 suppliers and service providing partners, having as the main goal to administrate, monitor, maintain, operate, and install the telecom resources. I was responsible for the Telecommunications Operations area, with a role of Operations Manager to develop strategic, tactical and operational plans, as well as lead and develop a team made up of 68 direct members and 30 suppliers and service providing partners, having as the main goal to administrate, monitor, maintain, operate, and install the telecom resources.



The First National Bank of Boston

• Gerente de Telecomunicações

  • 1986 - 1992



Prodesp - Processamento de Dados de São Paulo

• Analista de teleprocessamento

  • Jun 1982 - Jan 1985