Luiz Henrique C.
Project requirements analysis at Singular- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Espanhol Professional working proficiency
-
Português Native or bilingual proficiency
Topline Score
Bio
Credentials
-
LF - Load-Shifting Forklift
WorkSafe VictoriaApr, 2018- Oct, 2024 -
LO - Load-Shifting Order Picking Forklift
WorkSafe VictoriaApr, 2018- Oct, 2024 -
Certified Associate in Project Management
Project Management InstituteSep, 2015- Oct, 2024
Experience
-
Singular
-
Malta
-
Software Development
-
100 - 200 Employee
-
Project requirements analysis
-
May 2022 - Present
I am responsible for overseeing part of the project management, conducting scope assessments and gathering both functional and non-functional requirements for client projects. This ensures a precise understanding of needs and expectations. Additionally, I tackle and resolve highly intricate issues within areas such as JavaScript and relational databases (SQL Server and PostgreSQL), performing problem debugging across all environments, from development to production. I actively participate in testing new platform features, providing detailed reports for the engineering team aiming for continuous improvements. I contribute to the development of the company's internal management systems, optimizing processes and enhancing operational efficiency. Furthermore, I take charge of producing and editing training videos for the platform, ensuring an effective learning experience for users and new team members. Lastly, I play a supportive role by collaborating with colleagues and managers to address issues and guide the team effectively, fostering a collaborative and efficient work environment. Show less
-
-
-
EloGroup
-
Brazil
-
Business Consulting and Services
-
500 - 600 Employee
-
Developer
-
Oct 2020 - Apr 2022
I led the delivery of 10 new services and 11 improvements/changes only in the second half of 2021, achieving the highest gross revenue within the entire project. My focus was on the Government Digital Project at the Ministry of Economy, where I spearheaded the digital transformation of public services. I allocated team members and distributed tasks, while also taking charge of solving intricate issues and conducting meetings with the Ministry of Economy for activity planning and scheduling. I handled the budget planning and invoicing for the project during the last month our company held the project, as well as prepared for the following month. whilst presenting reports to the senior manager detailing the weekly and monthly planned versus against activities. I employed Low Code BPMS technologies and utilized languages such as JavaScript and Java for process automation, based on a SQL Server database. I maintain constant communication with service owners, requesting supervisors and contract supervisors, nurturing crucial relationships for accurate diagnosis and deep understanding of functional requirements. We've adopted a development pipeline that enables us to deliver fully digital services in under 30 days. Moreover, I provided training to analysts, managers, and directors who would operate with the services deployed and play roles in processing citizen and business requests through the Federal Government Services Portal. Show less
-
-
-
Metrowide Cleaning Pty Ltd
-
Australia
-
Facilities Services
-
1 - 100 Employee
-
Forklift driver and cleaner
-
Jul 2019 - Aug 2019
Contractor at Schweppes factory, in Tullamarine, Victoria. I was responsible for stocking up supplies inside the factory and other departments, managing and topping up drinks in the fridges for employees, and also cleaning external areas. During my contract I reorganized the drinks shed available for myself, reducing in 70% the loss rate due to the high accessibility of the drinks. The shed was open and also used for delivering drinks bought by employees, which made everything there highly accessible for anyone, and the drinks I used for topping up the fridges were sitting on the ground, including other damaged boxes that were all around the shed, which generated a high loss rate. So I reorganized everything, put away the damaged boxes away saving the goods that were still in good conditions, put the drinks on a higher level and cleaned the whole area. With this, the weekly drinks requisitions dropped from 4 to 1, drastically reducing the amount of drinks requested for my duties, improving the routine and generating savings for the company. Show less
-
-
-
Total Cleaning Supplies
-
Ireland
-
Retail Office Equipment
-
1 - 100 Employee
-
Warehouse coordinator
-
Mar 2019 - Jun 2019
Total Cleaning Supplies has been consolidated in the Australian market since 1986, offering a range of professional and domestic cleaning products, equipments, servicing and training for its costumers. As a warehouse coordinator, my responsibility is to keep an organised warehouse using a forklift to move pallets and unload trucks, keep the showroom organised and filling shelves, picking orders for the next day deliveries or for customers pick-ups, as well as making the daily deliveries driving the company car, and reporting to the warehouse sênior about low in stock or just arrived products. Here I had the opportunity to use my recent acquired forklift (LF) licence by the WorkSafe Victoria, and to enhance my forklift operating skills after the course, watching for the safety in the workplace. Show less
-
-
-
Comely Services
-
Canada
-
Real Estate
-
1 - 100 Employee
-
Steam Cleaner
-
Oct 2018 - Feb 2019
The Comely Services is a company focused on the steam cleaning business, while still offering general cleaning services, with operations in both Melbourne Region and in Brisbane Region. As responsible for the steam cleaning, I had to ensure the best possible result on the cleaning of mattresses, rugs, couches, carpets and also when cleaning ducts (both heating and cooling). For that, it was necessary to learn about the correct chemicals concentration to avoid building up foam during the cleaning, as it would make the cleaning and drying out processes longer and more expensive on the chemicals cost, and also to find the best procedures for obtaining the best results. During the period I worked for Comely Services I would keep the company's car with me and drive it from place to place serving consumers, sometimes having to call them to confirm bookings or reschedule when needed. In the personal development field, I got to be confident when speaking over the phone, which I think was the last obstacle I had to cross on my English skills, and as I would be in the consumer's place for more than I would in my previous job, I could practice better the conversation as well. Show less
-
-
-
-
Sales representative
-
Sep 2018 - Oct 2018
Genius Direct is Marketing company founded in 2012 and focused on disruptive marketing and innovation. Being part of Genius Direct Direct Sales Team, I was responsible for offering discounted deals for domestic electricity and gas bills, representing Alinta Energy. Alinta has grown as a big competitor in the energy retailing after the purchase of Loy Yang B Power Station, in Traralgon, Victoria, and being able to offer one of the highest discount rates in the energy retailing market. I was trained and instructed about all specifics regarding the market, as in costs of supply, distribution and distributors, legislation, solar power in the houses and how it may benefits both the house itself, and the market. With these information, I was able to offer and explain better the deal offered for the costumers and close the deals immediately, securing a good sales rate. Amongst all the personal developments I got from this experience, I believe the most important one was enhancing my English, as I would have to talk and interact with people from all over the world during the negotiations, dealing with different accents and regional slangs, and even some differences in the pronunciation of the words caused by the native language of the customers. This was essencial for enhancing my own English skills. Show less
-
-
-
-
Sales supervisor
-
Aug 2017 - Aug 2018
With over 10 years in the market, the PhD Cleaning Supplies is a company with over 20 employees located in Sobradinho-DF, serving customers in all the Federal District Region, offering cleaning products specially for restaurants, hotels, schools, gyms and car washes. The products supply was supplemented by offering training for the staff so they would do a better use of the products bought, saving water, chemicals and time. As a sales supervisor, my responsibility was to manage a team composed by 5 senior external salesmen, up to 4 junior external salesmen and 3 telemarketing, teaching sales techniques, as the sales funnel, MQL, SAL and SQL classifications, cold call for both and presential calls, quoting presenting, strategic planning for prospections and closing techniques. In the sales area, I was responsible to spearhead strategic calls with the sales team, help them with hard negotiations and closings, or in the customers maintenance, being the major contact between customers and company. As a professional specialized in health surveillance for restaurants and on waterless car washing procedures, I was also the spearhead on the strategic positioning for the company, even recording a video for company advertisement, showing the procedures and quality of the waterless cleaning, on top of the safety in the procedure for the vehicle (see enclosed link - in Portuguese), and in the restaurants sector, I was chosen by the company to join a training for a certification as a industrial dishwasher service technician, as a way to achieve a new revenue stream for the company Show less
-
-
-
Tecar Fiat
-
Brazil
-
Direct sales consultant
-
Jun 2017 - Aug 2017
The Tecar Group is a dealership network composed by around 23 dealerships amongst the Federal District, the State of Goiás and the State of Minas Gerais, representing 8 different brands: Fiat, Honda, Iveco, Jeep, Mercedes-Benz, Renault, Volkswagen e Yamaha. Hired specifically for the direct sales, this was my first experience in indoor sales. Then, with a better structure, easy access to vehicles for presentations and with more ease to negotiate, I obtained more solid results. Despite the short experience, I had an special reason for leaving: it was during the time here that I set my plans for an exchange studies overseas, and so I had to look for a more stable income, without relying on commissions, so I'd be able to pay for the amount I was compromising myself with. That was when I presented a sales supervisor project for PhD Cleaning Supplies and quit Tecar Fiat to follow my dreams. Show less
-
-
-
-
Project director
-
Oct 2015 - Aug 2017
Team manager, director of trainee program, internal training elaboration about project management and tools for team managing, documentation and process mapping for internal standards and workshops, courses and lecture development. Team manager, director of trainee program, internal training elaboration about project management and tools for team managing, documentation and process mapping for internal standards and workshops, courses and lecture development.
-
-
-
-
External sales consultant
-
Dec 2016 - May 2017
Group P7 is a dealership network in the Federal District and in the State of Goiás, composed by 8 dealership representing 5 diferent brands: Citröen, Ducati, Peugeot, Subaru e Volvo. I was hired as the kick-off of an expansion project within the group's Peugeot dealership, in the sense of providing a new personalized customer service for the direct sales, servicing the customers at their own place, without them having to go to the dealership to negotiate terms and conditions, or even for a test drive. As part of my job, I was inside of Uber Office in Brasília, in the Federal District, offering special discounts for drivers, and I ran over different commercial areas of the Federal District in order to offer commercial vehicles, as well as in a few schools, where I found the interest in the small vehicles for the directors. Show less
-
-
-
-
External salesperson and administrative assistant
-
Sep 2010 - Nov 2016
With over 10 years in the market, the PhD Cleaning Supplies is a company with over 20 employees located in Sobradinho-DF, serving customers in all the Federal District Region. At the beginning, as an administrative assistant, I was enrolled as responsible for the invoices, accountant assistant and warehouse person. When responsible for the invoices, my main responsibility was invoice customers making the necessary adjusts according to the available items in stock, quote and purchase items for replenishment looking for the lowest cost possible. As an accountant assistant, I assisted the Finance Director to keep track on accounts payable and receivable, default rate, debts reconciliation and processing suppliers’ invoices. At last, as warehouse person my job was to keep the warehouse organised, counting cycles, unloading suppliers’ trucks and loading company cars for dispatch, organising with the drivers the better routing to complete all scheduled deliveries for the day. Later I was promoted to external salesman where I was responsible for direct contact with customers, supplying their demands and needs on keeping their place clean and sanitized. My main area of action was concerning restaurants, waterless car washing, cleaning and waxing floors and the general cleaning, primarily in schools and gyms. I pride myself on delivering excellent customer service, being cordial and punctual, adopting a weekly program to make sure I'd have a route to be at every customer who needed to be seen that week whilst still ensuring enough time for looking for new customers. As a salesperson, I became remarkable for being able to serve high value customers, for dealing with excellence partnership conditions, for the relationship I grew not just with the customers but also with their employees and for the can-do initiatives I showed by solving situations straight away with the customers without the need to bring it up to the company directors. Show less
-
-
Education
-
2023 - 2023
PMTech
Capacitação em Gerenciamento de Projetos e preparação para o exame PMP do PMI, Gestão de Projetos -
2020 - 2020
Unyleya College
Specialization in Software Architeture, Information Technology -
2018 - 2019
Greenwich College
Diploma, Leadership and Management -
2013 - 2017
Universidade Paulista
Bachelor of Business Administration, Project management -
2015 - 2015
FATTO Consultoria e Sistemas
Project risks management, Project management
Community
