Experience

Daytime Healthcare

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Trainee Account Manager

  • Nov 2022 - Present



Vinoteca

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Floor Supervisor

  • Jan 2022 - Oct 2022



Original Penguin Outlet

• United States
• Retail
• 1 - 100 Employee

• Keyholder

  • Jul 2021 - Nov 2021

  - Providing excellent customer service- Upselling sales - Ensuring the team hits daily and weekly sales target- Managing a team - Providing excellent customer service- Upselling sales - Ensuring the team hits daily and weekly sales target- Managing a team



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Restaurant Associate

  • Jun 2019 - Jun 2020

  I worked a variety of roles in the Hotel's restaurant, including: Host, Server, Bartender, Room Service, and Food Runner.- Providing customers with quick and accurate service whilst delivering beverages to an outstanding standard.- Maintaining high standards of customer service during high-volume, fast-paced operations.- Accomplishing room service calls, orders, and needs by myself.- Attending customer needs, both from behind the bars as well as in the dining areas.- Communicating clearly and positively with co-workers and kitchen staff.- Handling currency and credit transactions quickly and accurately.- Using a variety of cleaning utensils and chemical products to maintain cleanliness in restaurant.- Following procedures for safe food preparation, assembly, and presentation.- Resolving complaints promptly and professionally.



Ladbrokes

• Entertainment Providers

• Cashier

  • Aug 2018 - Jun 2019

  - Think 21.- Monitoring behaviour.- Checking money & paying it into bank.- Product knowledge- bets and promotions.- Working towards targets- getting several customers to sign up for loyalty cards within a specific date.- Providing help and support to new starters.- Admin work- tracking losses and differentials. - Think 21.- Monitoring behaviour.- Checking money & paying it into bank.- Product knowledge- bets and promotions.- Working towards targets- getting several customers to sign up for loyalty cards within a specific date.- Providing help and support to new starters.- Admin work- tracking losses and differentials.



OUTSOURCED CLIENTS SOLUTIONS

• South Africa
• 1 - 100 Employee

• Steward

  • Jul 2015 - Jul 2017

  - My roles working as a steward involve keeping spectators safe from overcrowding and any possible public disorders. - Communicating with people that do not speak English well. - Dealing with abusive and aggressive spectators correctly. - Assisting with queue management. - Ensuring good order in the allocated area; providing friendly, positive service to customers. - My roles working as a steward involve keeping spectators safe from overcrowding and any possible public disorders. - Communicating with people that do not speak English well. - Dealing with abusive and aggressive spectators correctly. - Assisting with queue management. - Ensuring good order in the allocated area; providing friendly, positive service to customers.