Luis Andrés Naveiro
Customer Service Representative at SK Primacor Europe- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Spanish Native or bilingual proficiency
-
English Full professional proficiency
-
Francés Elementary proficiency
Topline Score
Bio
Joanna Neish
I worked with Luis while I worked for TGS Logistics and he brought our Maersk Customer service experience to the next level. I really enjoyed working with him and he always went that extra mile.
Joanna Neish
I worked with Luis while I worked for TGS Logistics and he brought our Maersk Customer service experience to the next level. I really enjoyed working with him and he always went that extra mile.
Joanna Neish
I worked with Luis while I worked for TGS Logistics and he brought our Maersk Customer service experience to the next level. I really enjoyed working with him and he always went that extra mile.
Joanna Neish
I worked with Luis while I worked for TGS Logistics and he brought our Maersk Customer service experience to the next level. I really enjoyed working with him and he always went that extra mile.
Credentials
-
Cloud Computing
Google ActívateMay, 2020- Sep, 2024
Experience
-
SK Primacor Europe
-
Spain
-
Chemical Manufacturing
-
1 - 100 Employee
-
Customer Service Representative
-
May 2021 - Present
Management of customer orders in Europe, Middle East and Africa through Customer Service work processes and systems.Management of export operations and documentation for all landside, maritime and air traffic in Europe, Middle East and Africa, operating in close collaboration with Agents and Freight Forwarders.Offer customer solutions while managing operational needs and working closely with functional partners (account managers, logistics, finance, etc.)Maintain in-depth knowledge of companies' products, businesses, applications, and service offerings.Strengthen the relationship with the client by developing solid relationships, understanding the client's needs and gathering market information.Coordination activities on assigned customers accounts, proactively address issues, and apply creativity to develop and implement solutions.Contribute to commercial objectives in particular commercial and to Customer Service strategies
-
-
-
A.P. Moller - Maersk
-
Denmark
-
Transportation, Logistics, Supply Chain and Storage
-
700 & Above Employee
-
Spain Customer Service Agent Ocean - Business Partner
-
Aug 2018 - May 2021
- Key account manager for the Textile, Retail and Automotive sector. Handling +20 accounts such as Inditex, H&M, Toyota, Walmart, Amazon, IKEA, Carrefour among others.- End-to-end responsibility for import and export shipments. Use of SalesForce, Palantir Tool and SAP to manage customer requests, reports and analysing data. - Primary point of contact for clients and proactive communication on escalations and complaints. - Responsible for building strong and lasting relationships with customers through understanding their business, market, service needs and drivers of success.
-
-
-
Sixt
-
Germany
-
Travel Arrangements
-
700 & Above Employee
-
Rental Sales Agent
-
Nov 2017 - May 2018
- Advising national and international commercial and private customers at the rental station. Around 40 customers a day. - Promotion of additional services that span the whole topic of car rental which helped to increase sales. - Daily Coordination of premium vehicle fleet for 2 branches (around 50 cars a day). - Advising national and international commercial and private customers at the rental station. Around 40 customers a day. - Promotion of additional services that span the whole topic of car rental which helped to increase sales. - Daily Coordination of premium vehicle fleet for 2 branches (around 50 cars a day).
-
-
-
Google
-
United States
-
Software Development
-
700 & Above Employee
-
Field Operations Lead
-
Nov 2016 - Jul 2017
Responsible for testing and deploying technologies, collecting data such as Wifi Signals, Bluetooth and Improve Location Accuracy of Google Maps. Indoor Mapping EMEA.- Team leader of 20 highly qualified field operations associates collecting data throughout Europe.- Organization of weekly meetings with the team and superiors to allow team members to surface problems, ensure timeline is met.- Travel independently to collect data in different locations across cities.- Review of team expenses to make sure Google expenses standards were met.- Ability to organize the logistics of the team, distribute and supervise the tasks.- Provide vital technical support to the team and ensure the optimal use of resources- Ability to efficiently plan, document and communicate the status of projects accordingly to targets of +75000 venues visited per quarter.- Travel reservations (car and accommodation).- Ability to solve problems and take the initiative to support the success of projects implementing changes in planning and workflow distribution.- Help motivate and develop team members, encouraging the recognition of achievements.
-
-
Field Operations Specialist
-
Apr 2016 - Nov 2016
- Assistant to the Field Team Lead in operations and communicating with 20+ Field Associates- Providing vital technical support to the team- Observing associates expenses/receipts - Ability to problem solve and take the initiative to support the success of projects- Help motivate and develop other members of the team to reach daily targets- Ability to efficiently plan, document, and communicate status on projects- Point of contact for any field operators not working in home market. Domestic/International independent or group travel up to full time or as required on short notice in EMEA countries.
-
-
Field Operations Associate (through Computer People)
-
Aug 2015 - Apr 2016
Working in multiple projects including hardware installation, indoor mapping and data analysis for a large number of clients across the UK and EMEA.
-
-
-
Motorola
-
1 - 100 Employee
-
Customer Service Agent
-
Feb 2015 - Aug 2015
Customer service Support in Spanish language, resolving different inquiries via email, phone or chat related to Motorola Mobility Products.Specific duties:- Handle incoming calls and emails from customers- Respond to all client activities within given timescales, efficiently, effectively and accurately.- Develop and maintain a full knowledge of client processes and services.- Recognize when a problem or query should be transferred to another department or a more senior member of staff.- Log of all activities accurately and in line with procedure within client CRM tool.- I am Responsible for maintaining and updating all administration.- Participate in client led conference calls- Meet and exceed daily/weekly targets
-
-
-
-
Director
-
Nov 2012 - Oct 2014
- Consultant with small and medium enterprises looking to advertise locally with campaigns on radio, newspapers and other media with appropriate analysis of the market.- Guidance to customers from start to finish through the process of buying advertising.- Advice to clients decide on the most effective message for their radio commercial. - Management of the graphic design for printing flyers, business cards and other printed material.- Social Media Management in different channels like Facebook, Twitter, Instagram and LinkedIn.
-
-
-
-
Advertising Assistant
-
Jul 2010 - Oct 2014
Working in this very busy and popular radio station my responsibilities was to promote and market the advertising, marketing and PR Services through guiding customers from start to finish through the process of buying commercial radio advertising; advising and helping clients decide on the most effective message for their radio commercial; supporting the general management of the radio station; monitoring the production of adverts through liaison with client and recording engineers at all stages of production.
-
-
-
-
Assistant for the budget department
-
Apr 2008 - Apr 2010
Working within this very busy Engineering Services environment my main responsibilities involved: cost analysis and budgets for the repair of Schindler elevators; ordering parts, ensuring follow-up on delivery and installation/repairs. Working within this very busy Engineering Services environment my main responsibilities involved: cost analysis and budgets for the repair of Schindler elevators; ordering parts, ensuring follow-up on delivery and installation/repairs.
-
-
Education
-
2006 - 2012
Universidad de Carabobo
Undergraduate degree, Business Administration and Management.
Community
