Luis Kawaa

Sales, Operations and Processes Strategic Planning Consultant at Business Developer Consultants
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Português Native or bilingual proficiency
  • English Full professional proficiency

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Gustavo Ribeiro Silva

Tive o prazer de trabalhar com o Kawata na SKY. Um profissional de alto nível, confiável e que joga junto. Pessoa do bem!

Reynaldo Chiavegato Neto

Grande profissional com quem tive a oportunidade de trabalhar e aprender muito. Um vencedor por onde passa. Admirável como mantém sempre o foco nos resultados mas sem deixar de ser um líder humano e querido por todos.

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Credentials

  • Fundamentos da Transformação Digital
    LinkedIn
    Jun, 2020
    - Sep, 2024
  • Como Preparar e Fazer Apresentações de Negócios
    LinkedIn
    May, 2020
    - Sep, 2024
  • Como Usar a Agilidade Estratégica
    LinkedIn
    May, 2020
    - Sep, 2024
  • GDPR - Regulamento Geral de Proteção de Dados: Formação Básica
    LinkedIn
    May, 2020
    - Sep, 2024
  • Como Fazer Apresentações e se Manter no Assunto
    LinkedIn
    Apr, 2020
    - Sep, 2024
  • Como Vencer a Procrastinação
    LinkedIn
    Apr, 2020
    - Sep, 2024

Experience

  • Business Developer Consultants
    • Brazil
    • Business Consulting and Services
    • 1 - 100 Employee
    • Sales, Operations and Processes Strategic Planning Consultant
      • Sep 2019 - Present

      • Consultancy for analysis of market and competition potential, using georeferencing tools - GIS (MapInfo). • Training of planning teams to use market analysis methodologies. • Survey and analysis of methods and processes in the operational areas of the Telecom market. • Business developer in the technology and Telecom segments. • Fundraising for companies in the 3rd sector in the educational area. • Consultancy for analysis of market and competition potential, using georeferencing tools - GIS (MapInfo). • Training of planning teams to use market analysis methodologies. • Survey and analysis of methods and processes in the operational areas of the Telecom market. • Business developer in the technology and Telecom segments. • Fundraising for companies in the 3rd sector in the educational area.

  • SKY Brasil
    • Brazil
    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • Sales Channels and Relations Manager
      • Jun 2014 - Sep 2019

      • Responsible for the increase in sales conversions, increasing by 25% through the development of incentive campaigns, motivational competitions, restructuring channels and negotiation alongside partners, in relation to the amount to be paid for successful sales and remuneration models. • Developed the control and management of non-payments and sales channel retention, with a 46% improvement and therefore becoming known as the best quality sales channel, working alongside salespeople, with training, recycling and campaigns. • Structured the Digital Channel tools such as Virtual Agent, Chat, Chatbot and video conferences for sales, which brought a significant improvement in sales conversions and client satisfaction. • Aligned and defined the communication and media strategies, alongside the Marketing and DBM team (Data Base Marketing), with follow-up with the trading desk to achieve real-time communication strategy alterations. • Oversaw the sales expansion in partner businesses, working first-hand in contact and closing deals, ensuring a fourfold sales force increase. • Responsible for the strategic planning of sales, operations, control center and maintenance, as well as for the KPI and OPI follow-ups, which resulted in a tenfold sales and client base increase. • Participated in the development of projects, proof of concept (POC) tools, service solutions and networking, with the goal of improving the customer experience (CX). • Directly managed 6 employees, and 400 indirectly. Show less

  • GVT
    • United States
    • Defense and Space Manufacturing
    • 1 - 100 Employee
    • Senior Operations Manager
      • Feb 2013 - Dec 2013

      • Implemented, maintained and operated corporate clients (B2B). • Responsible for the centralized area comprising of plant management, technical feasibility, project management and presales, with teams in São Paulo and Curitiba. • Supported and gave technical consultation to the sales team in meetings with corporate clients. • Oversaw the Cost Reduction Project for rented third-party access (leased line/last mile) for the provision of offered services, resulting in a significant financial impact – achieved the reduction target 4 months in advance of the initial estimated time. • Managed 6 regional managers, as well as directly managing 250 employees and a 1,000 more, indirectly. Show less

  • Alcatel Lucent Brasil
    • Marketing, Solutions & Presales Manager
      • Jul 2011 - Jan 2013

      • Responsible for the optical products, as Product Manager, aligning client needs alongside R&D teams from Villarceux, France and New Jersey, US (Bell Labs). • Worked alongside clients with the pre-sales of optical solutions, studying the needs and indicating the best solutions and applications of the portfolio products. • Responsible for 40% of the optical solutions board sales, committing 2 years of the portfolio’s main client budget. • Responsible for the optical products, as Product Manager, aligning client needs alongside R&D teams from Villarceux, France and New Jersey, US (Bell Labs). • Worked alongside clients with the pre-sales of optical solutions, studying the needs and indicating the best solutions and applications of the portfolio products. • Responsible for 40% of the optical solutions board sales, committing 2 years of the portfolio’s main client budget.

  • EMBRATEL SA
    • Brazil
    • Telecommunications
    • 1 - 100 Employee
    • SENIOR MANAGER OF ENGINEERING, OPERATIONS AND PLANNING
      • Sep 1997 - Jul 2011

      • Worked on Strategic Network Expansion Planning and in corporate client services (B2B), developing various service and networking optimization projects. • Defended projects’ CAPEX/OPEX – gathered data, analyzed information, mapped and mitigated technical and commercial risks. • Led the Embratel Small and Medium Enterprises (SME) Project planning and execution, where I worked actively in Embratel’s startup level within the entrepreneurial market. • Oversaw the Installation, Maintenance and Operation of corporate clients and Small and Medium businesses. • Responsible for Engineering, in addition to network management, technology services and network projects. Supported the sales team and technical consultants in meetings and training. • Executed Third Party Access Cost Reduction Projects and Network Interconnection Projects with other operators – significantly impacted the company’s finance. • Planned and executed Network and Site Optimization Projects, which ensured greater resilience in service delivery and cost optimization. • Involved in more than 5 of the working groups’ consolidation projects (MCI-Privatização, Telmex, Vésper, Primesys, and NET/Claro). • Won 3 Vision 21 Recognition Awards: o Cost reduction in network and third-party link optimization projects. o New Website Installation Solutions, which resulted in time and deployment costs savings. o Recognition of the sales team for their support and commitment to sales results. • Managed 3 managers, as well as managing 50 employees directly and another 30, indirectly. Show less

Education

  • Fundação Getulio Vargas
    2002, MBA e-Management
    2001 - 2002
  • FEI
    2000, Postgraduate Telecommunication
    2000 - 2000
  • Universidade Paulista
    1999, Engenharia Civil
    1994 - 1999

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