Business Development Manager | Leon | Twin

• Sep 2023 - Present

Regional Business Development Manager

• Apr 2023 - Sep 2023

• Conduct market analysis and drive changes to enhance the company's competitiveness in the assigned region. • Collaborate with the marketing department to develop and implement strategies for customer acquisition and retention. • Identify market opportunities for revenue and customer acquisition growth. • Ensure financial stability and maintain a healthy balance for the region. • Create a unique customer experience by providing localized support. •Regularly benchmark competitors… Show more • Conduct market analysis and drive changes to enhance the company's competitiveness in the assigned region. • Collaborate with the marketing department to develop and implement strategies for customer acquisition and retention. • Identify market opportunities for revenue and customer acquisition growth. • Ensure financial stability and maintain a healthy balance for the region. • Create a unique customer experience by providing localized support. •Regularly benchmark competitors to identify opportunities for growth and improvement. • Provide expert knowledge of the local market and leverage local experts as necessary.

Localization Specialist - Portuguese Market

• Apr 2021 - Jul 2023

Working with localized content for: - www.pragmaticplay.com/pt - www.socialtournaments.com/pt

Country Marketing Manager

• Nov 2020 - Apr 2021

Focused on the Portuguese market and be responsible for implementing the localization strategy, overseeing the end-to-end implementation of all local marketing activities. Responsibilities: • Work with the Head of Marketing and Affiliation to outline the company’s localization strategy for the Portuguese iGaming Market; • Responsible for the localization of marketing and sales materials including website content, brochures, and presentations; work with the Central… Show more Focused on the Portuguese market and be responsible for implementing the localization strategy, overseeing the end-to-end implementation of all local marketing activities. Responsibilities: • Work with the Head of Marketing and Affiliation to outline the company’s localization strategy for the Portuguese iGaming Market; • Responsible for the localization of marketing and sales materials including website content, brochures, and presentations; work with the Central Marketing Team and Sales Team to craft compelling sales collateral that communicates the unique value proposition, engages prospects, and helps close deals; • Proactively develop ideas and opportunities for feature articles, interviews, presentations and other PR activities that promote awareness of company initiatives – relevant to the Portuguese market; • Develop and implement a local advertising strategy (banners, editorials, interviews), as well as maintain the relationship with the third-party advertisers; • Manage SEO & AdWords campaigns; • Co-ordinate and be involved in local event planning and logistics; • Reporting ROI of all localization activities according to KPIs set with HoM.

Brand Manager - Team Leader

• Dec 2021 - Apr 2023

● Manage and executing the releases of new games to be featured on our sites ● Test new games launched on our sites ● Liaise with Game Providers and technical teams ● Evaluate sites across different devices to ensure the best possible user experience for our players ● Keep up to date with the markets and industry ● Be updated and knowledgeable about relevant regulations and make sure our games offered are compliant ● Liaise with our CRM, Affiliates and Content teams to offer a… Show more ● Manage and executing the releases of new games to be featured on our sites ● Test new games launched on our sites ● Liaise with Game Providers and technical teams ● Evaluate sites across different devices to ensure the best possible user experience for our players ● Keep up to date with the markets and industry ● Be updated and knowledgeable about relevant regulations and make sure our games offered are compliant ● Liaise with our CRM, Affiliates and Content teams to offer a seamless lifecycle to players ● Plan, schedule and execute online representation of promotions and events ● Contribute to the brand book and brand voices ● Optimize players onsite conversion and engagement ● In short: make sure that the online experience of a player and the impression one will get from the website will be spotless! - tournaverse.com - pedalada10.com - gambeta10.com - 24bettle.com - luckybull.com - big5casino.com - b-bets.com - rembrandtcasino.com - casinosieger.com

Design and Content Manager - Team Leader

• Dec 2021 - Apr 2023

Drives the content strategy and dissemination of content for portfolio of Casino sites across multiple channels ● Manages a multinational content writers team and provides creative, and technical support to team members ● Oversees all content creation activities for owned websites including freelancers or external agencies ● Acts as the main stakeholder for all content activities related to his/her brands to ensure quality, clarity, and consistency throughout ● Develops and… Show more Drives the content strategy and dissemination of content for portfolio of Casino sites across multiple channels ● Manages a multinational content writers team and provides creative, and technical support to team members ● Oversees all content creation activities for owned websites including freelancers or external agencies ● Acts as the main stakeholder for all content activities related to his/her brands to ensure quality, clarity, and consistency throughout ● Develops and maintains an editorial calendar aligned with department goals and ensures the deadlines are met

Social Media Manager

• Jul 2021 - Dec 2021

● Develop, implement and manage our social media strategy across different markets and brands ● Work with copywriters and designers to ensure content is informative and appealing ● Collaborate with Marketing, Sales, and Product Development teams ● Manage and oversee social media content ● Measure the success of every social media campaign ● Keep abreast of the latest social media best practices and technologies ● Monitor SEO and user engagement and suggest content… Show more ● Develop, implement and manage our social media strategy across different markets and brands ● Work with copywriters and designers to ensure content is informative and appealing ● Collaborate with Marketing, Sales, and Product Development teams ● Manage and oversee social media content ● Measure the success of every social media campaign ● Keep abreast of the latest social media best practices and technologies ● Monitor SEO and user engagement and suggest content optimization ● Communicate with industry professionals and influencers via social media to create a strong network ● Hire and train others on the team ● Apply campaigns across social media platforms ● Increase engagement and conversion on social media traffic ● Help to develop the country teams in their markets by sharing knowledge, ideas, and showing initiative Emerging Markets: - Japan; - Canada; - India; - Finland;

Customer Experience

• Aug 2020 - Nov 2020

Interacts with customers in response to enquiries and complaints relating to our products and services, as well as implementing proactive measures to ensure customer satisfaction. Customer contacts may be received through e-mail, telephone, chat or any other communication tool. In addition. Key Job Functions: • Assisting customers with financial, functional and technical problems and enquiries to closure, • Being up-to-date with promotions, competitions and special… Show more Interacts with customers in response to enquiries and complaints relating to our products and services, as well as implementing proactive measures to ensure customer satisfaction. Customer contacts may be received through e-mail, telephone, chat or any other communication tool. In addition. Key Job Functions: • Assisting customers with financial, functional and technical problems and enquiries to closure, • Being up-to-date with promotions, competitions and special offers that promote to the customers, • Creation and maintenance of standard responses to frequently asked questions and upcoming situations, • Reporting of urgent matters such as downtime and multi-user problems to third parties, • Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary, • Assisting the Risk & Fraud and Finance Departments with fraud checks and processes, • Assisting the Team Lead, the Customer Services Director and Product Managers in marketing campaigns conducted through email, telephone, the website, or any other type of media. Show less Interacts with customers in response to enquiries and complaints relating to our products and services, as well as implementing proactive measures to ensure customer satisfaction. Customer contacts may be received through e-mail, telephone, chat or any other communication tool. In addition. Key Job Functions: • Assisting customers with financial, functional and technical problems and enquiries to closure, • Being up-to-date with promotions, competitions and special… Show more Interacts with customers in response to enquiries and complaints relating to our products and services, as well as implementing proactive measures to ensure customer satisfaction. Customer contacts may be received through e-mail, telephone, chat or any other communication tool. In addition. Key Job Functions: • Assisting customers with financial, functional and technical problems and enquiries to closure, • Being up-to-date with promotions, competitions and special offers that promote to the customers, • Creation and maintenance of standard responses to frequently asked questions and upcoming situations, • Reporting of urgent matters such as downtime and multi-user problems to third parties, • Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary, • Assisting the Risk & Fraud and Finance Departments with fraud checks and processes, • Assisting the Team Lead, the Customer Services Director and Product Managers in marketing campaigns conducted through email, telephone, the website, or any other type of media. Show less

Project Manager

• Feb 2020 - Apr 2020

- Meeting with clients and managing projects. - Liaising with the design team as well as handling schedules to make sure all projects are sent to clients and delivered on time. - On site photography - Meeting with clients and managing projects. - Liaising with the design team as well as handling schedules to make sure all projects are sent to clients and delivered on time. - On site photography

Council Member

• Oct 2018 - Nov 2019

- Advice on Higher Education in Portugal; - Advice on Real Estate Investment Projects in Portugal. - Advice on Higher Education in Portugal; - Advice on Real Estate Investment Projects in Portugal.

Commercial Director

• May 2018 - Sep 2019

- Team Management; - Recruitment of Real Estate Consultants; - Individual Training of Consultants; - Real Estate Process Manager. - Team Management; - Recruitment of Real Estate Consultants; - Individual Training of Consultants; - Real Estate Process Manager.

Vendedor de varejo

• Jun 2011 - Sep 2011

Recenseador

• Mar 2011 - Jul 2011