Luis Salazar

Senior Customer Service Specialist at Moshi
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Contact Information
us****@****om
(386) 825-5501
Location
New Taipei City, New Taipei City, Taiwan, TW
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
  • French Limited working proficiency
  • Chinese Limited working proficiency

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Credentials

  • The Fundamentals of Digital Marketing
    Google Digital Garage
    Jul, 2023
    - Nov, 2024
  • Introduction to Search Engine Optimization
    Coursera
    Jun, 2020
    - Nov, 2024
  • Marketing in a Digital World (with Honors)
    Coursera
    Jun, 2020
    - Nov, 2024
  • Developing Your Musicianship
    Coursera
    Jun, 2014
    - Nov, 2024

Experience

  • Moshi
    • United States
    • Manufacturing
    • 1 - 100 Employee
    • Senior Customer Service Specialist
      • Mar 2021 - Present

      - Solve customers’ issues with their B2C/B2B orders and products. - Assist business partners and distributors with account management and personalized support regarding orders and products. - Develop strategic recommendations and analysis reports periodically to identify and address issues with products, systems and processes to ensure high satisfaction customer rates - Develop and deliver product training to various teams including sales/marketing/customer service. - Develop content material in English such as articles, blog posts, social media posts, and captions, as well as proofread and translate manuals. - Prepare warranty replacement orders and restock B2C returns. - Collaborate with other departments such as sales, marketing, logistics, products or IT teams on an ad-hoc basis. - Support potential/existing customers with regards to product or brand inquiries. Show less

  • Well American School
    • Taoyuan City, Taiwan
    • Content Editor/Foreign Language Teacher
      • Dec 2018 - Nov 2019

      - Project manager in extracurricular events as host, public relations and logistics. - Responsible for organizing and planning the monthly syllabus and class content. - Managed students’ academic records. - Proofread examinations, reports and all other materials. - Project manager in extracurricular events as host, public relations and logistics. - Responsible for organizing and planning the monthly syllabus and class content. - Managed students’ academic records. - Proofread examinations, reports and all other materials.

Education

  • National Taipei University of Technology
    Master of Business Administration - MBA, Business Administration and Management, General
    2016 - 2018
  • Tamkang University
    Bachelor of Business Administration - BBA, International Business
    2012 - 2016
  • Fu Jen Catholic University
    Chinese Studies (Language & Culture)
    2011 - 2012
  • Colegio Externado de San Jose
    High School Diploma
    1998 - 2010

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