Experience

Universidad Internacional de las Américas

• Higher Education
• 100 - 200 Employee

• Professor

  • Jan 2019 - Present



Constructora Proycon

• Costa Rica
• Construction
• 1 - 100 Employee

• IT Manager

  • May 2018 - Present

  • Responsible for planning, directing and overseeing the operations of the IT department, also responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of its people and other resources within the company. • Accomplishes department objectives by managing staff; planning and evaluating department activities. • Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively. • Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals. • Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output. • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.



Universidad Estatal a Distancia de Costa Rica

• Higher Education
• 700 & Above Employee

• Professor

  • Jan 2012 - Dec 2020

  Master Business Administration Level. Master Business Administration Level.



Grupo Axento

• Costa Rica
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant Manager

  • Feb 2013 - Apr 2018

  • Planning and booking client activities (project plan, implementation activities, architect solutions, demonstrations) in Success Factors: Human Capital Management and Human Resources software. • Monitor and track all issues and requirements related to the clients, problem-solving, project analysis, and project management role. • Planning all consultant activities, administrative tasks regarding the day to day of the consulting department. • Planning and booking client activities (project plan, implementation activities, architect solutions, demonstrations) in Success Factors: Human Capital Management and Human Resources software. • Monitor and track all issues and requirements related to the clients, problem-solving, project analysis, and project management role. • Planning all consultant activities, administrative tasks regarding the day to day of the consulting department.



Ingeniería de Sistemas - INGESIS

• Guatemala
• Program Development
• 1 - 100 Employee

• General Manager

  • Dec 2011 - Feb 2013

  • Monitor and control administrative and commercial activities of the company. • Planning and booking client activities (project plan, implementation, support) in the different product areas. • Monitor and control administrative and commercial activities of the company. • Planning and booking client activities (project plan, implementation, support) in the different product areas.



Soluciones

• Argentina
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Manager

  • Jan 2011 - Dec 2011

  • Responsible for three different teams: Technical Support Group, Maintenance and Network, and Development. • Schedule and coordinate team activities such as team buildings, focal point reviews, and weekly planning meetings. • Monitor and track all issues and requirements related to the clients, such as client requirements, problem-solving, schedule client meetings, project analysis. • Monitor and track all issues and requirements related to the projects, as a project manager role. • Coordinate and approve all expense reports and weekly activities report.



Desert Development Company

• Costa Rica
• Software Development
• 1 - 100 Employee

• Business Analyst

  • Oct 2009 - Dec 2010

  • Analyze and document client requirements and coordinate with the development department the way we will work during the release. Act as the bridge between the client and the developers. • Schedule and coordinate team activities such as scrum meetings, planning activities, and team-building activities as well. • Monitor and track all issues and requirements related to the project, as a project manager role. • Analyze and document client requirements and coordinate with the development department the way we will work during the release. Act as the bridge between the client and the developers. • Schedule and coordinate team activities such as scrum meetings, planning activities, and team-building activities as well. • Monitor and track all issues and requirements related to the project, as a project manager role.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• People Manager

  • Jan 2007 - Oct 2009

  • Responsible for a team of 35 employees in regards to the Technical Support Group and Image and Printing Group. • Schedule and coordinate team activities such as team buildings, focal point reviews, and weekly planning meetings.• Monitor and track all issues and requirements related to the team.• Manage the transition plan from Costa Rica development center to other centers located in India and China.

• Project Manager

  • Jan 2007 - Oct 2008

  • Monitor and address any Content Management issue for a project that will reduce the cost of delivering support and services (Chardonnay Project).• Prepare a plan on how to approach and accomplish IPC Top Config issue (Testing).• SAS Migration Project Manager.• Develop the Risk Management Plan for Voodoo Project.• Project manager for the IT transformation for Latin America Extranet replacement and adjustments to the complex baseline for Indirect.



Exactus

• Software Development
• 1 - 100 Employee

• CRM Product Manager

  • Feb 2004 - Jan 2007

  • CRM Product Manager: CRM roadmap, Development Manager. • Planning and booking client activities (project plan, implementation, support) in the CRM area. • Help the Sales Department in all the CRM relationship. • CRM Events in Costa Rica, Republica Dominicana, México, El Salvador, and Guatemala. • CRM Product Manager: CRM roadmap, Development Manager. • Planning and booking client activities (project plan, implementation, support) in the CRM area. • Help the Sales Department in all the CRM relationship. • CRM Events in Costa Rica, Republica Dominicana, México, El Salvador, and Guatemala.



Universidad Hispanoamericana (CR)

• Costa Rica
• Higher Education
• 200 - 300 Employee

• Professor

  • Aug 1998 - Aug 2006

  Training in different courses: Databases and IT Management Systems. Training in different courses: Databases and IT Management Systems.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Management Assistant

  • Nov 2001 - Feb 2004

  • Planning and organizing the purchase orders in the IT department. • Internal technical support activities such a database maintenance, network issues, financial application support. • Internal ISO Auditor, creating all the procedures related to the IT department. • Project Manager for the implementation of Oracle Financial with the PricewaterhouseCoopers team. • Planning and organizing the purchase orders in the IT department. • Internal technical support activities such a database maintenance, network issues, financial application support. • Internal ISO Auditor, creating all the procedures related to the IT department. • Project Manager for the implementation of Oracle Financial with the PricewaterhouseCoopers team.



Exactus de Costa Rica

• Technical Support Manager

  • Jun 1998 - Nov 2001

  • Client Support in database and system operating activities. • Planning and booking service and support activities of the entire Technical Support Department, for all the clients in Costa Rica and other countries. • Create support and client service procedures and best practice for the department obtaining better client service satisfaction. • Client Support in database and system operating activities. • Planning and booking service and support activities of the entire Technical Support Department, for all the clients in Costa Rica and other countries. • Create support and client service procedures and best practice for the department obtaining better client service satisfaction.