Regional Sales Director

• May 2017 - Present

➤ Continually accomplishing regional sales objectives through iterative process improvements and sales strategy.➤ Recruiting, training, scheduling, coaching, and disciplining Spanish speaking leaders in the field for the West Coast region.➤ Contributing regional sales information and recommendations to strategic plans and reviews, increasing sales revenue.➤ Preparing and completing action plans, implementing production, productivity, quality, and customer-service standards.➤ Effectively resolving problems, identifying trends, determining system improvements, and implementing key changes.➤ Expertly establishing sales objectives by creating a sales plan and quota for districts in support of national objectives.➤ Successfully maintaining and expanding customer base by counseling district sales representatives and acquiring leads.➤ Continually building and maintaining rapport with key customers, accurately identifying new customer opportunities.➤ Providing superior customer service and client retention, cultivating profitable business and customer relationships.➤ Spearheading individual and mass communication with Spanish speaking leadership in the United States to improve sales.➤ Successfully identifying and developing sales leaders, strategically promoting and coordinating large-scale events.➤ Designing, developing, and implementing initiatives to improve processes and strategically scale financial operations. Show less

Lead Executive Assistant & Sales Support

• Feb 2015 - May 2017

➤ Spearheaded the overall direction, coordination, and evaluation of the sales division while streamlining sales operations.➤ Confidently addressed complaints and resolved problems to support the advancement and growth of 2500 employees.➤ Developed and maintained a culture of high energy and excellence, motivated and encouraged underperforming staff.➤ Coordinated and hosted conference calls, ran incentives for leadership, and delegated task to Executive Assistant of Sales.➤ Managed list of call outs, provided superior customer service and engagement, and increased client loyalty.➤ Ensured customer service items were always expeditiously and effectively resolved, increasing client retention by 15%.➤ Organized, coordinated, and promoted upcoming corporate events or promotion to achieve corporate objectives.➤ Managed specific call campaigns as directed by VP of Business Development, tracked progress of sales team targets.➤ Training new executive assistants, providing data and analysis to identify high potential leadership candidates.➤ Provided intuitive, effective solutions for problems, distributed new sales leads, and resolved elevated distributor inquiries. Show less

Team Leader of Customer Service & Shipping Coordination

• Mar 2009 - Feb 2015

➤ Successfully handled and resolved customer complaints, translated company vision to project team objectives.➤ Created an environment that promoted trust, open communication, creative thinking, and cross-functional collaboration.➤ Spearheaded projects from inception to completion, effectively motivating and inspiring team members to perform.➤ Leveraged active listening to coach and develop team members, facilitated creative problem solving and collaboration.➤ Recognized and celebrated team members' accomplishments and performance, while creating accurate reports.➤ Rapidly responded to customer questions or complaints, provided superior customer service, handled return requests.➤ Provided oversight to shipping coordination, tracking goods and mitigating the potential for logistical issues.➤ Facilitated the team's assessment of customer needs to achieve satisfaction, and built long-term relationships.➤ Effectively managed large amounts of incoming calls, and kept meticulous records of customer interactions and queries. Show less

Telemarketing Representative

• Mar 2009 - Feb 2013