Luisa Jaggi
Project Manager at Courtiers Partenaires S.A.- Claim this Profile
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English Full professional proficiency
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French Full professional proficiency
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Russian Native or bilingual proficiency
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Georgian Native or bilingual proficiency
Topline Score
Bio
Philippe GIRARD
Luisa worked 6 years for me and as a team member she brougth a good team spirit in our wide remote environment. She became very fast expert in her domain, because she is digging in all aspects of the project she is driving. She is the type of person who is increasing our network daily and this is very valuable when you need support, or decision to take when you need the right persons involved during decision time. Her central eastern culture was very valuable to me while dealing with Russia, and other eastern countries, and her language skills were a real plus. Luisa is very reliable and she is using all the time needed to deliver on time, We don't have to check daily what she is doing to achieve her tasks, and when she needs help, she does not hesitate to ask for it. So she is very reliable as long as her objectives are defined. I will take back Luisa in my team without any hesitation and I can be contacted, if necessary, to provide more details about Luisa.
Brigitte Monmège
Luisa is a remarkable team member of exemplary standards and impeccable personal ethics. She is a true professional and a hard worker fully dedicated to her role and totally results oriented. She does not count her extra working hours in the evenings or during the weekend, and she is therefore always available for help, support or to share her great skills and competences. She is an excellent reference point for all of us, reliable, loyal, and always ready to take new challenges. She has an indisputable reputation, appreciated from all. Luisa is a very active, organized and efficient person and everyone enjoyed working with her. Besides being the ideal working partner, Luisa smiles all the time and is always ready to support or coach everybody being particularly attentive to others. She is fast in reacting on requests and comes back with precise and documented answers. She is indeed an inspiring person professionally and personally. I strongly recommend Luisa for hiring. Any future employer of Luisa can only be a happy employer relying 100% on her to deliver quality work at all levels, regardless the objectives to be achieved. She is indeed a great asset for any organization. She is willing to go the extra miles and she has the on-going
Philippe GIRARD
Luisa worked 6 years for me and as a team member she brougth a good team spirit in our wide remote environment. She became very fast expert in her domain, because she is digging in all aspects of the project she is driving. She is the type of person who is increasing our network daily and this is very valuable when you need support, or decision to take when you need the right persons involved during decision time. Her central eastern culture was very valuable to me while dealing with Russia, and other eastern countries, and her language skills were a real plus. Luisa is very reliable and she is using all the time needed to deliver on time, We don't have to check daily what she is doing to achieve her tasks, and when she needs help, she does not hesitate to ask for it. So she is very reliable as long as her objectives are defined. I will take back Luisa in my team without any hesitation and I can be contacted, if necessary, to provide more details about Luisa.
Brigitte Monmège
Luisa is a remarkable team member of exemplary standards and impeccable personal ethics. She is a true professional and a hard worker fully dedicated to her role and totally results oriented. She does not count her extra working hours in the evenings or during the weekend, and she is therefore always available for help, support or to share her great skills and competences. She is an excellent reference point for all of us, reliable, loyal, and always ready to take new challenges. She has an indisputable reputation, appreciated from all. Luisa is a very active, organized and efficient person and everyone enjoyed working with her. Besides being the ideal working partner, Luisa smiles all the time and is always ready to support or coach everybody being particularly attentive to others. She is fast in reacting on requests and comes back with precise and documented answers. She is indeed an inspiring person professionally and personally. I strongly recommend Luisa for hiring. Any future employer of Luisa can only be a happy employer relying 100% on her to deliver quality work at all levels, regardless the objectives to be achieved. She is indeed a great asset for any organization. She is willing to go the extra miles and she has the on-going
Philippe GIRARD
Luisa worked 6 years for me and as a team member she brougth a good team spirit in our wide remote environment. She became very fast expert in her domain, because she is digging in all aspects of the project she is driving. She is the type of person who is increasing our network daily and this is very valuable when you need support, or decision to take when you need the right persons involved during decision time. Her central eastern culture was very valuable to me while dealing with Russia, and other eastern countries, and her language skills were a real plus. Luisa is very reliable and she is using all the time needed to deliver on time, We don't have to check daily what she is doing to achieve her tasks, and when she needs help, she does not hesitate to ask for it. So she is very reliable as long as her objectives are defined. I will take back Luisa in my team without any hesitation and I can be contacted, if necessary, to provide more details about Luisa.
Brigitte Monmège
Luisa is a remarkable team member of exemplary standards and impeccable personal ethics. She is a true professional and a hard worker fully dedicated to her role and totally results oriented. She does not count her extra working hours in the evenings or during the weekend, and she is therefore always available for help, support or to share her great skills and competences. She is an excellent reference point for all of us, reliable, loyal, and always ready to take new challenges. She has an indisputable reputation, appreciated from all. Luisa is a very active, organized and efficient person and everyone enjoyed working with her. Besides being the ideal working partner, Luisa smiles all the time and is always ready to support or coach everybody being particularly attentive to others. She is fast in reacting on requests and comes back with precise and documented answers. She is indeed an inspiring person professionally and personally. I strongly recommend Luisa for hiring. Any future employer of Luisa can only be a happy employer relying 100% on her to deliver quality work at all levels, regardless the objectives to be achieved. She is indeed a great asset for any organization. She is willing to go the extra miles and she has the on-going
Philippe GIRARD
Luisa worked 6 years for me and as a team member she brougth a good team spirit in our wide remote environment. She became very fast expert in her domain, because she is digging in all aspects of the project she is driving. She is the type of person who is increasing our network daily and this is very valuable when you need support, or decision to take when you need the right persons involved during decision time. Her central eastern culture was very valuable to me while dealing with Russia, and other eastern countries, and her language skills were a real plus. Luisa is very reliable and she is using all the time needed to deliver on time, We don't have to check daily what she is doing to achieve her tasks, and when she needs help, she does not hesitate to ask for it. So she is very reliable as long as her objectives are defined. I will take back Luisa in my team without any hesitation and I can be contacted, if necessary, to provide more details about Luisa.
Brigitte Monmège
Luisa is a remarkable team member of exemplary standards and impeccable personal ethics. She is a true professional and a hard worker fully dedicated to her role and totally results oriented. She does not count her extra working hours in the evenings or during the weekend, and she is therefore always available for help, support or to share her great skills and competences. She is an excellent reference point for all of us, reliable, loyal, and always ready to take new challenges. She has an indisputable reputation, appreciated from all. Luisa is a very active, organized and efficient person and everyone enjoyed working with her. Besides being the ideal working partner, Luisa smiles all the time and is always ready to support or coach everybody being particularly attentive to others. She is fast in reacting on requests and comes back with precise and documented answers. She is indeed an inspiring person professionally and personally. I strongly recommend Luisa for hiring. Any future employer of Luisa can only be a happy employer relying 100% on her to deliver quality work at all levels, regardless the objectives to be achieved. She is indeed a great asset for any organization. She is willing to go the extra miles and she has the on-going
Credentials
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Professional SCRUM Master
Scrum.orgJul, 2016- Nov, 2024 -
Microsoft Project 2010, Managing Projects
MicrosoftDec, 2014- Nov, 2024 -
PRINCE2 Practitioner - Project Management
APMG-InternationalJun, 2014- Nov, 2024 -
PRINCE2 Foundation - Project Management
APMG-InternationalMay, 2014- Nov, 2024 -
ITIL Foundation - Operational Service Management
EXINApr, 2014- Nov, 2024
Experience
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Courtiers Partenaires S.A.
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Switzerland
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Real Estate
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1 - 100 Employee
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Project Manager
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Oct 2019 - Present
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Médecins Sans Frontières (Switzerland)
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Switzerland
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Philanthropic Fundraising Services
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700 & Above Employee
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IT Application Manager
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Aug 2016 - Oct 2019
• In charge of the applications for medical data collection in the fields• Define functional and technical requirements of the applications and solutions• Oversee the overall running of the application in terms of availability, performance, etc.• Act as expert on the solution in terms of supported processes, information management, data quality, etc.• Ensure the configuration and right parametrisation of the solution• Gather the new needs and change requests on the solution• Release and deployment management• Manage testing and implementation • Document the processes and requirements (As-is and To-be)• Analyse the demands in terms of relevance, impact, cost, risks and propose solutions• Supervise developments with internal teams and external providers• Manage the licenses and access rights• Administration of organization’s SharePoint
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RedTape SA
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Consumer Services
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1 - 100 Employee
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IT Project Manager, Client Services Manager
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Mar 2014 - Apr 2016
• In charge of Software development Project management (Agile SCRUM, JIRA, Confluence)• Define Software requirements and use cases for Web / Mobile applications and solutions• Define functional specifications and lead testing• Release and deployment management• Project Quality management (QA)• Manage implementation• Manage a portfolio of clients and maintain client data• Provide IT Customer Service Support• Administrative interface with Clients and Commercial• Ensure Client Satisfaction
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Project Manager - Country Capability Manager (for Russia & CIS)
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Aug 2012 - Jul 2013
CEE (Central Eastern Europe) regionCommercial Sales Operations• Specific project/program management in the assigned countries for the specific country needs ( PMI® standards)• Develop new country capabilities supporting the business for all RTMs and cross functional coordination (incl. Sales, Tax & VAT, Legal, Business Units, Category & Product management, Finance, Controllership, Custom Ops, Supply Chain, Logistics, Process Engineering, IT, etc)• Business, sales and operational process improvement• Identify & recommend end-to-end process optimization opportunities & manage change• Identify “broken processes” and find the solutions to fix them• SME/Focal Point for CEE in assigned areas
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Senior Account Operations Manager (AOM)
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Aug 2011 - Aug 2012
CEE&MEMA (Central Eastern Europe, Middle East, Mediterranean and Africa)Volume Direct Operations• Accountable for the Deal end-to-end operational management and Sales Support of Corporate, Enterprise and Public sector customers mainly in MEMA region • Design & lead overall customer eCcommerce and eBusiness projects that meets the customer specific expectations• Managing strategic accounts operational processes from Offering till Cash collection • Develop clear action plans for Operation teams and monitor performance• Cross functional coordination of the Operations teams • Control service level, cost to serve, customer satisfaction • Escalation management, Change Management and communication • Preparation of Business Reviews and reports for the Country Business management• Specific project/program management in the assigned countries
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Key User of Sales Operations Support Managers
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Apr 2009 - Aug 2011
CEE&MEMA (Central Eastern Europe, Middle East, Mediterranean and Africa)Volume Direct Operations• Key contact for SOS Mgrs of the region for all the processes and needs related to whole flow of Offer-to-Cash • Drive CEE/MEMA new processes & projects (pilot and implementation) • Act as an expert for any issue related to customer B2B portal setup / order management. • Coordinate, consulting and manage interventions and escalations of the cases and issues• Management of SOS Mgrs training program, including training package creation and maintenance • CEE/MEMA communication manager • SPM (Service Project Manager) for CEE/MEMA for PC customization deals• SharePoint administration and management
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Customer & Sales Support Manager
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Jan 2007 - Apr 2009
CEE&MEMA (Central Eastern Europe, Middle East, Mediterranean and Africa)PSG Volume Direct. Direct Customer Services • Key contact for the Sales organization for Customer Offering, e-catalogue and B2B portal matters • Guide Sales in the setup of new product & prices Offering, e-catalogue & B2B portal structures • Creation of PC special configurations for local & global inbound accounts • Working with bid-desk on product pricing. Pricing maintenance. Creation of technical offerings and quotations• Drive pre-sales Offering, E-catalogues setup & maintenance in line with Sales and product End-of-Life requirements • Creation of special (ad-hoc) reports & analyses
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Sales Administration
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Oct 2005 - Jan 2007
• Sales administration• Order processing, Stock management• Customer communication, Marketing activities• Computer and Point of Sales systems maintenance• Financial reporting • Sales administration• Order processing, Stock management• Customer communication, Marketing activities• Computer and Point of Sales systems maintenance• Financial reporting
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Support Admin Manager
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Aug 1998 - Oct 2001
Support Admin Manager of Hewlett Packard Business Partner;• Main contact point for Hewlett-Packard regarding all Service Business affairs • Technical Service & Support Business administration, coordination and management • Coordinate and manage effective customer relationships, including end-user support, ensure their needs are understood and met• Manage all aspects of customer order management and order processing • Maintain new spare parts business plans and stock management • Financial reporting • Technical Support contracts coordination • Elaboration and implementation of After Sales and Technical Support strategies with the customers
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Database Programmer
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Sep 1997 - Aug 1998
• Database designing, management and development (SQL, FoxPro, C++)• New applications integration and structure development • Consulting on computer technologies • Computer system maintenance • Users Technical support • Database designing, management and development (SQL, FoxPro, C++)• New applications integration and structure development • Consulting on computer technologies • Computer system maintenance • Users Technical support
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Chief Operator of dispatching office
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Jan 1997 - Sep 1997
• Coordinating incoming information • Database updating • Database tuning • Coordinating incoming information • Database updating • Database tuning
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Education
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2002 - 2005
University of Geneva
Faculté des lettres, Diplôme de français langue étrangère -
1998 - 2000
Technical University of Georgia
Master of Computer Sciences, Information Science and Control Systems -
1992 - 1996
Technical University of Georgia
Bachelor of Computer Systems, Computers Aided Systems of Control and Data Processing -
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IT Academy
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