Luisa Rodriguez

SA CONNECT & WELCOME SUPPORT STAFF at Student Association, George Brown College
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Administrative Professional Foundations
    LinkedIn
    May, 2023
    - Oct, 2024
  • Learning LinkedIn Recruiter
    LinkedIn
    Mar, 2023
    - Oct, 2024

Experience

  • Student Association, George Brown College
    • Canada
    • Higher Education
    • 1 - 100 Employee
    • SA CONNECT & WELCOME SUPPORT STAFF
      • Aug 2022 - Present

      • Enhanced student and visitor experience by delivering exceptional front-line customer service to over 1,000 students, proficiently addressing inquiries, providing referrals, and offering guidance on campus navigation, leading to a 95% increased satisfaction and in 20% increase in positive feedback of the Student Association events and services. • Streamlined office operations and supported full-time staff through efficient administrative assistance, including typing, data entry, appointment scheduling, and document preparation, contributing to improved productivity and organization within the Student Association. • Developed and implemented a comprehensive promotional strategy for the Student Association, resulting in a 30% increase in membership and a 15% increase in event attendance. • Engaged with over 500 George Brown students through creative tabling, increasing awareness of the Student Association's benefits by 25%. Show less

  • Teleperformance
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • CUSTOMER SERVICE AGENT
      • Aug 2020 - Aug 2021

      • Managed over 100 daily customer inquiries through calls and emails, resulting in a 95% resolution rate for product delivery, billing concerns, and general queries, while maintaining a positive rapport and high level of professionalism with customers. • Successfully de-escalated challenging customer situations in over 25 cases per shift, leading to a 30% increase in customer retention and repeat business through effective problem-solving and utilization of established service de-escalation techniques. • Updated customer information in the database for more than 500 clients per week and collaborated with management to stay informed on product knowledge and policy changes, ensuring accurate and up-to-date information was provided to customers for a seamless service experience, contributing to a 90% satisfaction rating. Show less

  • Holiday Inn
    • United States
    • Hospitality
    • GUEST SERVICE AGENT
      • Nov 2018 - Feb 2020

      • Delivered exceptional, personalized customer service to 100+ guests daily, expediting check-in/out processes, addressing account inquiries, and offering additional services, resulting in a 95% guest satisfaction rate. • Proficiently managed 50+ daily guest inquiries through phone, email, and face-to-face interactions, demonstrating exemplary communication skills and maintaining a 90% first-call resolution rate. • Streamlined the check-in process by implementing an innovative, efficient system, decreasing wait times by 30% and bolstering customer satisfaction by 20%. • Actively promoted hotel services and amenities to guests, leveraging in-depth knowledge of room categories, rates, packages, and promotions, leading to a 25% increase in service utilization and a 15% boost in positive feedback. • Assisted 50+ guests daily with personalized recommendations and reservations for local tourist attractions, contributing to a 30% surge in bookings and a 10% enhancement in customer loyalty. • Skillfully managed and resolved 20+ daily customer calls with the utmost professionalism and efficiency, ensuring 100% customer satisfaction and fostering a 20% increase in positive feedback. Show less

  • La Villana Boutique Hostel
    • ADMINISTRATIVE SUPERVISOR
      • Feb 2018 - Jul 2018

      • Optimized supply chain efficiency and reduced product waste by designing and implementing a comprehensive tracking template for inventory management, resulting in a 15% improvement in supplier negotiations and procurement cost reductions in the administrative and hospitality sectors. • Pioneered a robust inventory reconciliation system to address discrepancies and streamline stock control processes, enhancing overall operational accuracy and bolstering the organization's financial performance by mitigating revenue losses due to inventory inconsistencies. • Spearheaded contract development, employee onboarding, and benefits administration, including enrollment in health insurance, family benefits, retirement savings plan, and severance processes, showcasing expertise in regulatory compliance and fostering a supportive work environment for all staff members. Show less

  • EPIA Dicom S.A.S.
    • Colombia
    • Construction
    • 1 - 100 Employee
    • FINANCIAL & ADMINISTRATIVE COORDINATOR
      • Sep 2014 - Jan 2018

      • Coordinated the development, control, and monitoring of the company's budget, ensuring accurate financial reporting and strategic decision-making support for executive management. • Assisted in supply chain and procurement optimization by researching and negotiating with vendors, leading to improved pricing, product quality, and overall cost efficiency in operations. • Supported administrative and financial tasks, including drafting contracts, processing payroll, managing employee benefits registration, and pension funds. • Facilitated effective office operations by implementing scheduling systems for phone calls and internal meetings, utilizing project management tools and industry best practices to improve team communication and productivity. • Assisted in inventory management by tracking stock levels, analyzing data trends, and implementing warehouse organization strategies, resulting in decreased surplus and optimized resource allocation. • Collaborated with cross-functional teams to streamline delivery processes for raw materials by implementing an organized system to track and control orders, contributing to increased operational efficiency and customer satisfaction within the industry. Show less

Education

  • George Brown College
    Diploma, Business - Human Resources
    2021 - 2023
  • Pontificia Universidad Javeriana
    Postgraduate Degree, Marketing Management
    2014 - 2015
  • Universidad de La Sabana
    Bachelor's degree, International Marketing And Logistics Management
    2007 - 2012

Community

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