Experience

Entrepreneur Education

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Student Services Officer

  • Jan 2023 - Present



Baritalia

• Australia
• 1 - 100 Employee

• Restaurant Manager

  • Jun 2018 - Jul 2023

• Restaurant Manager

  • Jun 2018 - Jul 2023

• Assistant Manager

  • Dec 2013 - Jun 2018

  Held full accountability for bar and service teams, coordinating with managers to schedule staff around seasonality needs. Coach staff and guide staff trainings (induction process and new menu items). Monitor and maintain consistent inventory, overseeing purchasing to ensure full menu availability. Collaborate with General Manager to implement marketing strategies and supervise corporate and private functions. Duties include cold drinks and coffee preparation, cashiering and customer servicing.



Ardent Leisure Group

• Australia
• Entertainment Providers
• 1 - 100 Employee

• Guest Service Agent

  • Dec 2013 - Feb 2014

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Oleaje Distribution

• Sales Manager

  • Aug 2009 - Oct 2012



Hotel Dann Carlton Barranquilla

• Hotel Dann Carlton

• Guest Relations Manager

  • 2006 - 2009

  Served as Public Relations Representative for the hotel. Greeted guest as they arrive. Performed resolution of guest problems and concerns as soon as possible. Data entry on software and follow up. Special attention to VIP guests, Check In before arrival and escorted them to their room. Reviewed the arrival report daily and prepared personalized welcome amenities. Designed and develop the VIP reward program. Drafted press releases. Attention to press in corporate events. Promoted the hotel facilities and guided the guests during their stay. Managed a team of 8 people in charge of complementary Hotel Services (Pool, Fitness Center, Sauna, Steam Room and Business Center). Show less