Experience

CyraCom Language Solutions

• United States
• Translation and Localization
• 700 & Above Employee

• Medical Interpreter

  • Mar 2023 - Present

  - Communicated medical information betwen medical staff and their spanish patients. - Communicated information betwen customer representave staff and their spanish clients.- Cultural expertise, legal terminology, medical terminilogy, excellent memory, extensive vocabulary.

• Interprete medico.

  • Mar 2023 - Present

  - Información médica comunicada entre el personal médico y sus pacientes españoles.- Información comunicada entre el personal de representación del cliente y sus clientes españoles.- Experiencia cultural, terminología legal, terminología médica, excelente memoria, extenso vocabulario.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Customer Service Representative.

  • Mar 2022 - Feb 2023

  -Customer service via phone and chat for BestBuy and Genesis credit card campaigns. -Report of biweekly efforts to the team leader. -Escalation and monitoring of complex incidents. -Achieving personal monthly goals. -Responsible for customer service, post-purchase and pre-purchase of items from recognized technology stores in the United States. -Customer service via phone and chat for BestBuy and Genesis credit card campaigns. -Report of biweekly efforts to the team leader. -Escalation and monitoring of complex incidents. -Achieving personal monthly goals. -Responsible for customer service, post-purchase and pre-purchase of items from recognized technology stores in the United States.



Au Pair in America

• United States
• Individual and Family Services
• 500 - 600 Employee

• Cultural exchange participant by the U.S department of educational purposes and cultural integration

  • Jul 2018 - Jan 2021

  -Acquired fluency in the English language to provide clear and confident communication. -Provides an environment of continual learning and improvement. -Completed English educational courses to enhance English skills. -Mastery of written and verbal English, Effective Communication. -Acquired fluency in the English language to provide clear and confident communication. -Provides an environment of continual learning and improvement. -Completed English educational courses to enhance English skills. -Mastery of written and verbal English, Effective Communication.



COLCOPY

• 1 - 100 Employee

• Inventory Assistant

  • Jun 2017 - May 2018

  -Maintenance of departmental inventory accuracy metrics and associated reports for management. -Maintain a safe and clean work environment. -Perform the pick, pack and dispatch of materials. -Participate in monthly inventory performance reviews. -Identify problems and propose solutions to problem areas of the asset control process. -Maintenance of departmental inventory accuracy metrics and associated reports for management. -Maintain a safe and clean work environment. -Perform the pick, pack and dispatch of materials. -Participate in monthly inventory performance reviews. -Identify problems and propose solutions to problem areas of the asset control process.



Hotel Casa Cali

• Cali - Colombia

• Management Assistant

  • Dec 2013 - Jan 2017

  -Client engagement. -A focus upon branding, image and reputation. -Takes action in all matters related to the safety, security and satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation. -Occupancy Checks the competition rates and occupancy on regular basis. -Directs staff that performs the following duties and will also perform these duties on own: welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment. -Checking guest out of the hotel, preparing and explaining the bill. -Informs guests about the hotel facilities, policies and procedures. Provide tourist information to guest. -Performs other job-related duties as assigned. Show less