Experience

Blue Care

• Australia
• Hospitals and Health Care
• 500 - 600 Employee

• Care Manager Case Management

  • Sep 2022 - Present

• Care Coordinator

  • Aug 2020 - Present

• Care Coordinator Quality and Compliance

  • Mar 2022 - Sep 2022

• Acting Care Manager Case Management

  • May 2022 - Aug 2022

• Acting Care Manager

  • Dec 2021 - Feb 2022

  Acting Care Manager- Social Wellness & Care

• Assistant integrated Service Manager

  • Sep 2019 - Aug 2020

• Acting Assistant Integrated Services Manager

  • Aug 2019 - Mar 2020

  Working with the Integrated Services Manager to deliver consistent and professional person centred and quality outcomes. Overseeing the coordination, evaluation and documentation of the service delivery. Employment and recruitment monitoring and management to ensure appropriate resources engaged to support business needs. Overseeing of service operations to ensure compliance to and maximisation of funding arrangements. Monitoring of funding outputs. Supporting of efficient and effective practices for management of human, material and financial resources to achieve financial targets.Risk management, quality improvement, complaints management and ensuring compliance with regulatory requirements including OH&S.Collaboration and consultation in service planning.Demonstrate leadership, promote organisational sustainability and commitment to ongoing professional development.

• Community Liaison Officer

  • Apr 2018 - Aug 2019

  Working with discharge planners in assessing and assisting patients transition back to the community with adequate home care services and under the correct funding. In conjunction with a community Home Care Package case load.

• Home Care Package Partner

  • Nov 2017 - Aug 2019



Co.As.It.

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Community Care Services Coordinator

  • Apr 2016 - Nov 2017

  Providing person centred case management for clients receiving Home Care Packages which includes appropriate assessment, coordination, documentation, monitoring and review. I work autonomously as required while being a supportive team member. I respond to clients needs in a timely and appropriate manner while delivering high quality customer service to all interval and external customers. I am experienced with working with older people and can understand the needs of older people living in the community.



Terry White Chemists Toombul

• Retail Manager

  • Jul 1998 - Mar 2016

  I have a comprehensive management role at Terry White Chemists Toombul. I am the HR manager for our 40 staff. This involves recruitment and selection of all staff. The production of rosters. Conducting performance reviews and performance management of staff. Identification of training requirements. I arrange training plans for all staff. I co-ordinate all training required and am responsible for liaising with training providers, supervising and overseeing delivery and implementation of training. I identify ongoing business staffing requirements and arrange succession planning to better prepare the business for the future. I oversee all stock and consumable ordering. Looking after our major accounts, negotiating trading terms and supporting key business relationships. I assist the stock controller with orders and the running of promotions and catalogue activity. I have a key role in inventory management, management of the database, receiving invoices processing credits and ensuring trading terms are adhered to. I oversee and implement store merchandising. Co-ordinate shop fitting. Identify new opportunities for the business and develop business plans to put forward to the owners. I also assist the owner with PA duties and basic accounting duties. I am responsible for store email account and all outgoing and incoming correspondence. I process and maintain store debtor accounts. I liaise regularly with Terry White Chemists head office. Dispensing of prescriptions when required. Implementation of QCPP program. To obtain accreditation. Amendment of policies and ensuring all standards are maintained to a high standard. I continue provide excellent customer service, with 20 years of experience in the pharmaceutical industry. I believe in offering holistic health, wellness and beauty solutions to our customers.



The Wesley Hospital Pharmacy

• Dispensary Technician

  • 1994 - 1998

  Dispensed prescriptions and ward orders. Ward rounds with pharmacists. Discharge summaries. Maintained owing prescriptions. Inventory control. Orders with hospital store. Looked after all aspects of front shop. Co-ordinated home health care aids required by discharging patients. Assessed patients home for requirements and ordered, delivered and assisted these patents with hospital-home transition. Dispensed prescriptions and ward orders. Ward rounds with pharmacists. Discharge summaries. Maintained owing prescriptions. Inventory control. Orders with hospital store. Looked after all aspects of front shop. Co-ordinated home health care aids required by discharging patients. Assessed patients home for requirements and ordered, delivered and assisted these patents with hospital-home transition.