Luis Zapata
Service Advisor at Truck Country- Claim this Profile
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Topline Score
Bio
Experience
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Truck Country
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United States
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Truck Transportation
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200 - 300 Employee
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Service Advisor
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Jul 2020 - Present
Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up. Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their truck. Maintain positive customer relationships to ensure repeat business. Strong organizational, decision-making and problem-solving skills. Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up. Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their truck. Maintain positive customer relationships to ensure repeat business. Strong organizational, decision-making and problem-solving skills.
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Chicago Autogleam
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Greater Chicago Area
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Co-Owner
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Jun 2017 - Present
Started this business with my brother. Scaled it to 250k+ in revenue a year. Handle customer service and maintaining relationships. Started this business with my brother. Scaled it to 250k+ in revenue a year. Handle customer service and maintaining relationships.
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Acevedo's painting
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Crystal Lake, IL
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Project Manager
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Jan 2014 - Feb 2016
Meet customers, provide estimates, assemble crews and schedules. Meet customers, provide estimates, assemble crews and schedules.
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Baeza's nursery
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Sycamore, IL
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Manager of Operations
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Jul 2015 - Jan 2016
Manage materials, design new set ups for commercial lots, determine maintenance required and oversee project schedule. Manage materials, design new set ups for commercial lots, determine maintenance required and oversee project schedule.
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Education
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DeVry University
Bachelor's degree, Network and communications management. -
Elgin Community College
Biology/Biological Sciences, General, 3.6 -
Elgin High School
Medical Informatics, 3.5