Experience

Pallet Central Enterprises

• United States
• Packaging & Containers
• 1 - 100 Employee

• Account Manager

  • Oct 2022 - Present

  Atlanta, Georgia, United States Manage and maintain customer accounts, ensuring their needs are met efficiently and professionally. Serve as a customer service representative, promptly addressing inquiries, concerns, and requests from clients. Coordinate inventory management by monitoring stock levels, forecasting demand, and working with vendors to ensure an adequate supply of pallets. File necessary forms and documentation for customer accounts, ensuring accuracy and compliance with company policies and… Show more Manage and maintain customer accounts, ensuring their needs are met efficiently and professionally. Serve as a customer service representative, promptly addressing inquiries, concerns, and requests from clients. Coordinate inventory management by monitoring stock levels, forecasting demand, and working with vendors to ensure an adequate supply of pallets. File necessary forms and documentation for customer accounts, ensuring accuracy and compliance with company policies and procedures. Reach out to vendors to inquire about available inventory, negotiate pricing, and place orders to fulfill client needs. Collaborate with sales representatives to ensure accounts are current and fulfilled, providing support in maintaining strong customer relationships. Create and process sales orders accurately and efficiently, ensuring all necessary information is captured and communicated to relevant teams. Work closely with sales force CRM to provide clients and vendors with the necessary information and support for successful customer interactions. Utilize Microsoft Excel and other Microsoft Office applications on a daily basis for data analysis, reporting, communication and documentation purposes. Focus specifically on accounts in the food industry, understanding their pallet requirements and ensuring compliance with all relevant specifications and regulations. Collaborate with the Greenfiber division to outsource inventory when necessary to fulfill client needs, ensuring timely delivery and customer satisfaction. Show less



Deardorff Communications

• United States
• Advertising Services
• 1 - 100 Employee

• Account Coordinator

  • Aug 2017 - Apr 2021

  Greater Atlanta Area Experienced professional adept at fostering client relationships, delivering exceptional customer service, and overseeing project management. Key Achievements: Acted as the primary liaison for a diverse portfolio of clients, ensuring their utmost satisfaction with services rendered. Efficiently handled day-to-day client interactions through various communication channels, including email, phone, and virtual meetings. Collaborated closely with the internal marketing and… Show more Experienced professional adept at fostering client relationships, delivering exceptional customer service, and overseeing project management. Key Achievements: Acted as the primary liaison for a diverse portfolio of clients, ensuring their utmost satisfaction with services rendered. Efficiently handled day-to-day client interactions through various communication channels, including email, phone, and virtual meetings. Collaborated closely with the internal marketing and design team to provide guidance and oversight for client projects. Developed comprehensive project timelines and facilitated effective communication between clients and the internal team, ensuring the timely achievement of project objectives. Regularly generated and shared status reports to keep the team informed about project progress, requirements, and deadlines. Demonstrated a keen eye for detail by reviewing, proofreading, and editing all client-facing communications to maintain a high standard of quality. Proven track record in successfully managing multiple client accounts simultaneously. Show less



Response Mine Interactive

• United States
• Advertising Services
• 1 - 100 Employee

• Jr. Account Manager

  • Apr 2015 - 2016

  Greater Atlanta Area Accomplished Account/Project Manager specializing in delivering exceptional client experiences and driving innovative marketing strategies. Key Responsibilities: Successfully onboarded and managed a diverse portfolio of new and existing clients, ensuring their satisfaction through proactive communication and attentive service. Developed and implemented cutting-edge marketing strategies to maximize client success and achieve business objectives. Demonstrated a unique blend of… Show more Accomplished Account/Project Manager specializing in delivering exceptional client experiences and driving innovative marketing strategies. Key Responsibilities: Successfully onboarded and managed a diverse portfolio of new and existing clients, ensuring their satisfaction through proactive communication and attentive service. Developed and implemented cutting-edge marketing strategies to maximize client success and achieve business objectives. Demonstrated a unique blend of creativity and analytical skills to drive the development of impactful campaigns and initiatives. Conducted thorough compliance testing to ensure adherence to industry regulations and guidelines, mitigating potential risks for clients. Produced comprehensive client reports to provide valuable insights and recommendations for enhancing the client and customer experience, while optimizing internal agency productivity. Acted as a primary point of contact for clients, fostering strong relationships and managing expectations through regular communication, including presentations and progress updates. Oversaw end-to-end project implementation, ensuring deliverables were completed within designated timelines and allocated budgets. Maintained a deep understanding of products, pricing, and competitive offers, sharing valuable market insights with sales and marketing teams. Show less



Lowe's Home Improvement

• United States
• Retail
• 1 - 100 Employee

• Customer Service Specialist

  • Feb 2012 - Jun 2015

  Experienced product specialist adept at providing exceptional customer service, offering expert advice on merchandise selection, and ensuring accurate order fulfillment. Key Responsibilities: Served as a product expert, actively engaging with customers to address inquiries, provide recommendations, and facilitate an optimal shopping experience. Diligently inspected invoices to ensure order accuracy, minimizing errors and ensuring customer satisfaction. Leveraged creative… Show more Experienced product specialist adept at providing exceptional customer service, offering expert advice on merchandise selection, and ensuring accurate order fulfillment. Key Responsibilities: Served as a product expert, actively engaging with customers to address inquiries, provide recommendations, and facilitate an optimal shopping experience. Diligently inspected invoices to ensure order accuracy, minimizing errors and ensuring customer satisfaction. Leveraged creative skills to design captivating product displays, effectively maximizing consumer interest in promotions and sales. Utilized bilingual proficiency to offer translation services for Spanish-speaking customers, enhancing communication and facilitating a personalized experience. Maintained a comprehensive knowledge of product features, specifications, and benefits, enabling informed customer interactions and supporting purchasing decisions. Show less



Walgreens

• United States
• Retail
• 100 - 200 Employee

• SIMS Coordinator

  • Jul 2007 - May 2011

  Results-driven professional with a proven track record in inventory management, team leadership, and providing outstanding customer service. Key Responsibilities: Maintained meticulous records of incoming, outgoing, and in-house inventory, ensuring accurate and up-to-date information at all times. Prepared comprehensive weekly reports for the district manager, offering valuable insights into inventory trends, sales performance, and operational efficiency. Led and supervised… Show more Results-driven professional with a proven track record in inventory management, team leadership, and providing outstanding customer service. Key Responsibilities: Maintained meticulous records of incoming, outgoing, and in-house inventory, ensuring accurate and up-to-date information at all times. Prepared comprehensive weekly reports for the district manager, offering valuable insights into inventory trends, sales performance, and operational efficiency. Led and supervised staff during new company implementations, overseeing activities such as resets, policy updates, and procedural changes to ensure seamless transitions. Provided exceptional support to Spanish-speaking customers, offering assistance and guidance across all areas of the business to enhance their overall experience. Championed quality customer service initiatives, fostering a customer-centric culture within the organization and consistently exceeding customer expectations. Maintained an in-depth understanding of all products, pricing structures, and competitive offers, enabling informed decision-making and proactive engagement with customers. Show less