Dispatcher

• Sep 2019 - Present

Distribution Services Rep III

• Apr 2015 - Jul 2019

Primarily assigned to Quality Control and data entry against Commercial enrollments in our Enrollment and Billing Department. My responsibilities include picking up enrollment batches and logging them into our tracking system (MS Excel and MS Access) to QC against demographic and enrollment related changes. I work independently or as a team with the ability to multi task and shift priorities as needed. Perform clerical functions, possibly including but not limited to filing, photocopying, mailing of correspondence, research, batching enrollment applications and computer look-up. Ensure that services provided consistently conform to written procedures, established schedules, and predetermined priorities. Other responsibilities include; • Assist with Enrollment batching process. • Scanning items in accordance with FH guidelines • SLA compliance •. Create and update job aids • Produce daily reports for use by department staff. • Strictly observe the Fallon Health policy regarding confidentiality of member information (PHI). • Fulfillment Specialist (sending members health related information or materials as requested) • Able to work independently and demonstrate flexibility. • Process and deliver returned mail to the appropriate department for handling. • Assist in mailing processes (update metering machine rates, and update Excel sheets specific to Distribution Mail services) • Additional duties may be assigned or requested by the Supervisor or Director of Enrollment & Billing Operations. • Ability to assist staff with the production of letters and monthly department metrics. • Assist with enrollment application batching • Train staff as needed Show less

Systems Engineer

• Jul 2009 - Oct 2012

• Possess a high degree of knowledge about , Windows XP\ Vista\7 PC platforms, Server 2003-2008 , network structure and configurations, and storage devices (RAID)• Monitor server equipment for optimum quality and output• Monitor equipment for service and/or upgrade• Possess a working knowledge of applicable desktop and network software• Assist production in determining hardware and/or software needs• Provide annual budget information for equipment to upper management• Support and maintain Esko Automation Engine prepress workflow and hardware• Advise and assist department manager in suggesting policies and procedures• Develop operations plan supported by budget and forecast requirements and be accountable for its results• Attend weekly team meetings hosted by manger for updates and feedback• Utilization of FrontRange IT Service Management helpdesk to assign and work problem tickets• Backups and offsite retention\rotation of media • Adhere to weekly maintenance schedule for optimal server performance• Utilization of Serena Business Manager (SBM) to plan and submit projects via Change Management• Create or update technical documentation and postings on SharePoint site• Technical support for Herff Jones across all divisions where applicable• Data disposal by either physical destruction or Cloud Blue services• Responsible for troubleshooting and resolving service issues with communications (land line, IP telephony) Show less

Network Administrator

• Aug 2001 - Jul 2009

• Possess a high degree of knowledge about Mac and Windows PC platforms, servers, network structure and configurations, and storage devices (RAID)• Install, configure, and maintain all electronic equipment• Monitor equipment for optimum quality and output• Monitor equipment for service and/or upgrade• Possess a working knowledge of applicable desktop and network software• Assist production in determining hardware and/or software needs• Analyze software and/or hardware on the market to determine the best upgrades for systems• Recommend hardware and/or software upgrades to upper management• Provide annual budget information for equipment to upper management• Evaluate training needs for digital processes• Advise and assist the plant manager in suggesting policies and procedures• Develop operations plan supported by budget and forecast requirements and be accountable for its results• Establish and adhere to department safety rules and enforce those rules as well as all plant safety rules• Analyze and assist with the resolution of system problems and assist employees in resolving such problems• Maintain all applicable MSDS sheets in accessible locations for all areas of responsibility• Support HR with timely and accurate submission of appropriate forms and documentation such as FMLA and other leaves of absence.• Ensure that all equipment, systems, and machinery in areas of responsibility are regularly maintained.• Suggest changes in working conditions and use of equipment to increase efficiency in the department• Analyze and resolve work related problems, or assist workers in solving work problems• Work closely with other managers to coordinate activities of individual departments as it relates to IT related duties• Initiate or suggest plans to motivate workers to achieve work goals• Maintain availability as need during production peak times• Supervisory responsibilities Show less

PC Support Specialist

• Aug 2000 - Jul 2001

• Repair, troubleshoot and maintain Windows OS computers.• Upgrade computer hardware as required to meet or exceed the expectations in the production environment.• Update software as required, (Operating system, Service packs, Microsoft Office, Adobe software, Java, Internet Explorer)• Ensure that Microsoft security updates as well as Symantec Antivirus definitions are current.

Distribution Warehouse

• Aug 1995 - Jul 2000

-Forklift/Pallet Jack operator. -Load/unload trucks and stack supply items in the warehouse area. - Responsible for signing and receiving mail as well as stock/supply items from vendor trucks, FedEx and UPS. -Maintain inventory of expense and consignment items. -Stock tems on designated locations and distribute throughout the facility as requested. -Adhere to company policies and safety regulations. -Arm security alarm at end of day -Forklift/Pallet Jack operator. -Load/unload trucks and stack supply items in the warehouse area. - Responsible for signing and receiving mail as well as stock/supply items from vendor trucks, FedEx and UPS. -Maintain inventory of expense and consignment items. -Stock tems on designated locations and distribute throughout the facility as requested. -Adhere to company policies and safety regulations. -Arm security alarm at end of day