Customer Service Specialist

• Jun 2019 - Present

Customer Care Representative

• May 2019 - Jun 2019

Customer Service Quality Specialist

• Feb 2019 - Jun 2019

Quality Assurance Coach

• Jun 2016 - Jun 2019

Experienced Call Center Quality Coach who exhibits a professional demeanor and excellent communication and interpersonal skills.Skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers.Able to rapidly gain product knowledge.

Customer Service Rep

• Oct 2010 - Jun 2016

My Responsibilities as s Customer Service Representative are to provide my customers with information on the products belonging to Wal-Mart Private brands. My top priority as a customer service rep is to provide extraordinary customer service as well as a complete understanding of OTC and supplemental products

Administration Assistant

• Jun 2008 - Jul 2010

My responsibilities at the Student life/Admissions desk was to provide the incoming Miami Dade students with the proper school issued Identification cards and parking decal. My top priority was to work with the student life department to hold on campus events. My responsibilities at the Student life/Admissions desk was to provide the incoming Miami Dade students with the proper school issued Identification cards and parking decal. My top priority was to work with the student life department to hold on campus events.

Customer service crew member

• Aug 2006 - Oct 2007

My responsibilities at Cold Stone Creamery were to serve customers when they would walk in wanting ice cream, remembering orders correctly and entertaining the in store customers waiting in line. My responsibilities at Cold Stone Creamery were to serve customers when they would walk in wanting ice cream, remembering orders correctly and entertaining the in store customers waiting in line.