Luis Sepulveda

Night Auditor at Holiday Inn
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Contact Information
us****@****om
(386) 825-5501
Location
Bellingham, Washington, United States, US

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Bio

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Credentials

  • Driver
    Washington State Department of Licensing
    Dec, 2019
    - Oct, 2024

Experience

  • Holiday Inn
    • United States
    • Hospitality
    • 100 - 200 Employee
    • Night Auditor
      • Feb 2020 - Present

      Handle all aspects of the hotel front desk during overnight hours, including answering the telephone and emails, greeting new visitors, and assisting in-house guests with check-outs and other needs. Create reports detailing the number of occupied and vacant rooms and daily revenue totals to give to management, housekeeping, and accounting departments. Balance credit card transactions and settle cash drawers with an unwavering record of 100% accuracy. Increased the hotel’s annual profits by 13% by consistently exceeding room sale goals and promoting membership programs. Examine prior shift reports and ensured daily revenue documentation was accurate; investigated and resolved discrepancies when necessary. Improved accuracy of financial reports by 25% in Opera within the first three months as night auditor and maintained that standard throughout employment duration. Show less

  • Haggen, Inc.
    • Retail Groceries
    • 400 - 500 Employee
    • Checker/Cashier
      • Jan 2019 - Feb 2020

      Worked as a front-line cashier processing customer transactions of goods services while providing superior customer service while managing potential front-end shrink. Assisted guests with product related questions and resolving customer complaints/issues in a quick and timely manner. Head of department for customer relations and satisfaction. Provided assistance to management duties and guest services as needed or delegated by leadership. Responsibility's included greeting customers, answering and transferring phone calls as well as facing, stocking, pricing, and maintaining front end displays. Experienced with scanning and bagging items while handling cash and card operations with great efficiency. Experienced in multiple departments (Floral, Deli, Bakery, etc.) and answer customer questions to the best of my ability. Awarded by senior leadership for achieving a 160% efficiency/accuracy, while checking. Show less

  • DoorDash
    • United States
    • Software Development
    • 700 & Above Employee
    • Delivery Driver
      • Apr 2018 - Jan 2019

      Maintained customer satisfaction with quick deliveries, safe handling of food and groceries. Communicated with customers, loaded packages and delivered products in a timely and courteous manner. Consistently recognized for attention to detail and 100% on-time deliveries. Maintained customer satisfaction with quick deliveries, safe handling of food and groceries. Communicated with customers, loaded packages and delivered products in a timely and courteous manner. Consistently recognized for attention to detail and 100% on-time deliveries.

  • Advantage Solutions
    • Advertising Services
    • 700 & Above Employee
    • Event Specialist, Advantage Sales and Marketing
      • Dec 2017 - Apr 2018

      Trusted independent employee working with multiple stores to help sell and promote new items. Interacted in a friendly, enthusiastic, and outgoing manner with management, employees and customers. Generate brand awareness and positive product impressions to increase sales of store products by sampling of new products to customers, and documenting feedback of products. Set up, break down, product preparation and sampling during in-store demonstrations. Assist partnering Vendors when given the opportunity. Generate brand awareness and positive product impressions to increase sales of store products by sampling of new products to customers, and documenting feedback of products. Set up, break down, product preparation and sampling during in-store demonstrations. Assist partnering Vendors when necessary. Show less

Education

  • Whatcom Community College
    Associate's degree, Animation, Interactive Technology, Video Graphics and Special Effects
    2020 - 2022
  • Los Medanos College
    Associate's degree, Animation, Interactive Technology, Video Graphics and Special Effects
    2019 - 2020
  • Liberty High School
    High School Diploma, Animation, Interactive Technology, Video Graphics and Special Effects
    2013 - 2017

Community

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