Experience

Gerber Technology a Lectra Company

• Automation Machinery Manufacturing
• 1 - 100 Employee

• Principal Field Service Engineer

  • May 2022 - Present

  SE Florida

• Senior Field Service Engineer

  • Dec 1988 - Apr 2022

  System Installation and Training Provide pre-installation guidance to customers relating to system requirements and physical layout Install new or modified equipment ensuring full functionality according to product specifications Train customers with respect to proper operation of equipment including safety procedures Service & Troubleshooting Test/diagnose malfunctioning or damaged equipment to determine nature and scope of problem Analyze diagnostics and provide… Show more System Installation and Training Provide pre-installation guidance to customers relating to system requirements and physical layout Install new or modified equipment ensuring full functionality according to product specifications Train customers with respect to proper operation of equipment including safety procedures Service & Troubleshooting Test/diagnose malfunctioning or damaged equipment to determine nature and scope of problem Analyze diagnostics and provide repair services Carry out preventative maintenance programs to ensure proper performance of equipment Maintain records of performance reports Provide on-site and telephone support to customers as required Other Customer follow-up Conduct product demonstrations as required



Hach Company

• Field Service Manager

  • 2004 - 2007

  •Use established ISO work instructions to provide repair and preventative maintenance services for all Hach equipment. •Work cooperatively with Service team and field sales staff to promote customer satisfaction. •Provide service phone support for customers while in their office and while traveling as required. •Actively promote contractual service agreements and upgrade purchases of new equipment. •Determine the amount to bill customer within a framework of charges. •Submit… Show more •Use established ISO work instructions to provide repair and preventative maintenance services for all Hach equipment. •Work cooperatively with Service team and field sales staff to promote customer satisfaction. •Provide service phone support for customers while in their office and while traveling as required. •Actively promote contractual service agreements and upgrade purchases of new equipment. •Determine the amount to bill customer within a framework of charges. •Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure. •Follow safe work practices appropriate for the environment including awkward or cramped spaces and electrical and mechanical hazards. •Identify leads and opportunities and provide to the Sales Channel(s). •Mentor & train peers. •Provide start up and customer training for all mastered products. •Frequent overnight travel. Show less



Intellitec Services

• Nigeria
• IT Services and IT Consulting

• owner

  • 2001 - 2005

  CAD/CAM Technical Sales ,Support and Consulting.