Experience

METRO COMMUNITY HEALTH CENTERS INC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Access Coordinator

  • Aug 2022 - Present

  ● 1. Experience in outpatient health care administration or care coordination. ● 2. Fluency in Spanish. ● 3. Ability to manage and prioritize multiple, concurrent deliverables and responsibilities. ● 4. Strong interpersonal and communication skills with sensitivity toward IDD and underserved populations. ● 5. Knowledge of insurance eligibility for health care services preferred. ● 6. Proficiency in MS Office Suite and electronic health records preferred. ● RESPONSIBILITIES: ● 1. Organizes and/or performs timely intake procedures, including completion of the intake/referral application. ● 2. Triages external referrals to determine the most appropriate providers/services among an array of internal service providers as well as, when appropriate, outside providers. ● 3. Communicates effectively and serves as a liaison with primary referral sources, families, community-based organizations, hospitals, and internal provider team members. ● 4. Contacts external health care providers to request additional information such as medical records, notices, etc. ● 5. Assists in applications for benefits, entitlements, and ancillary services (pharmacy). ● 6. Assists with referrals to community agencies. ● 7. Provides advocacy services, as indicated, and needed. ● 8. Enables access to transportation benefits and/or accommodations. ● 9. Maintains confidentiality of patient information. ● 10. Assists in tracking enrollment, completes various forms and reports, as well as prepares and mails letters and resource materials to parents/caregivers. ● 11. Participates in team meetings. ● 12. Undertakes additional tasks and initiative as assigned by MCHC management team. Show less



The Mount Sinai Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient encounter associate

  • Jun 2022 - Jan 2023

  Greets patients in person and by telephone and updates their insurance/demographic information in the practice management system ● Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accurate ● Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols ● Contacts patients at home to confirm scheduled and cancelled appointments ● Checks in patients upon arrival at the practice and performs full registration, including: verification of demographics, completion of financial screening, prioritizing and verifying insurance as appropriate with third-party providers, making follow-up appointments, discussing MSMC’s self-pay policy for new patients, completing of Medicare as Secondary Payer questionnaire if appropriate, and having patient read and sign NOPP ● Ensures the patient has paid, or collects, the appropriate co-pay under the direction of billing management, and provides the patient with a receipt as per cash-control protocols ● May perform simple to moderately-complex charge entry tasks or enter payments collected from patients and prepare Cashier’s deposit. Note: duties are mutually exclusive and may not be performed by the same employee ● Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in EPIC Show less



METRO COMMUNITY HEALTH CENTERS INC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Tele-Health Assistant

  • Aug 2020 - May 2022

  Manages Appointment Scheduler and Check -in /Check -out process Serves as a liaison between MCHC and IDD residential group home staff members to ensure that they are supported in setting up telehealth visits • Create, reschedule, or cancel appointments and provide appointment card • Manages Check -in and facilitates patient flow by notifying the provider of patients' arrival • Ensures that patients and providers are notified of appointment delays via telehealth platform Calls patient to remind them of their appointment and to submit applicable documents needed, (Initial visit, hospital follow -up) Request information at least one day prior to patient appointment • Check out visit immediately after the provider has entered the documentation in electronic health record and provide patient with documents needed at end of visit via patient portal Serves as a liaison and coordinate information between providers, other clinical staff, and patients • Maintains post at front desk and monitors the patient flow via virtual platform and at health center • Greets patients and visitors, screens, and refers telephone calls, and provides information to patients as requested • Distributes patient satisfactory surveys and explains its importance • May assist patient in distress by responding and following emergency protocol • Performs all other duties as assigned • Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures • Adheres to the agency's corporate compliance program, including the code of business contact, the NYS and federal false claims acts, whistle blower protections and mandatory reporting • Completes corporate compliance training at least annually • Fully cooperates in all compliance investigations and reviews Show less



Planet Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Member Services Representative

  • Oct 2019 - Mar 2020

  The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests • Greet members, prospective members and guests, providing exceptional customer service • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed • Handle all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions • Check members into the system • New member sign-up • Take prospective members on tours • Facilitate needed updates to member's accounts • Assist in maintaining the neatness and cleanliness of the club • Cleaning and sanitizing of all exercise equipment and Black Card spa amenities • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule • Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns • Continual standing and walking during shift • Must be able to occasionally lift up to 50 lbs • Will encounter toxic chemicals during shift • Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks Show less



FINE FARE SUPERMARKET

• United States
• 1 - 100 Employee

• Retail Cashier, Deli Department , Frozen Department, Front Manager , Grocery Departme

  • Sep 2018 - Oct 2019

  Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Stocks grocery product in correct locations Pull down and condition Grocery products Utilize equipment to unload Grocery load from semi-trailers Sort load merchandise in preparation for stocking Cut and open boxes for stocking Load merchandise on U-boats for stocking Transfer merchandise by U-boats through store Stack pallets of merchandise in backroom storage area, stack pallets for return Rotate perishable products, monitor code dates and remove out of codes products Remove empty boxes and trash from aisles and properly disposes of them Order Grocery products Check-in vendors, verify incoming orders Count product in backroom for inventory Build displays, set and reset items and make price changes as needed Check out customers on registers as needed Assist in training of new individuals to this Dept. as needed Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Must be able to perform the essential functions of this position with or without reasonable accommodation. Show less