Luis Reyes

Junior Customer Happiness Manager Germany & Spain at Bookiply (part of the Holidu Group)
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Contact Information
us****@****om
(386) 825-5501
Location
Munich, Bavaria, Germany, DE
Languages
  • Spanish Native or bilingual proficiency
  • German Professional working proficiency
  • English Native or bilingual proficiency

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Credentials

  • Zertifikat telc Deutsch B2
    telc GmbH - The European Language Certificates
    Apr, 2021
    - Oct, 2024
  • Certificate
    Mercedes-Benz Consulting GmbH
    Jun, 2018
    - Oct, 2024

Experience

  • Bookiply (part of the Holidu Group)
    • Germany
    • Internet Publishing
    • 200 - 300 Employee
    • Junior Customer Happiness Manager Germany & Spain
      • Jun 2021 - Present

      •Consult German, English and Spanish customers via phone, E-mail & WhatsApp andhelp them find their dream vacation rental.•Support customers in the booking process, with cancellations and re-bookings.•Represent the voice of the customer and transfer customer requirements & potentialissues to the product team to help improve the Bookiply product every day.•Responsible for the CHEESE (Customer Happiness Ensuring Efficient Support Everyday) project to meet all the homeowners’ requirements immediately ensuring excellence in service.•Play an active part in finding ways to continuously improve customer satisfactionscore.•Cooperate with Product, Sales and Account Management for developingguest/homeowner experience.•Communicate with business partners to provide the best customer service possibleand solve all of customers’ challenges.

  • Gorillas
    • Germany
    • Software Development
    • 700 & Above Employee
    • Warehouse Supervisor
      • Mar 2021 - May 2021

      •Responsible for leading a team of 40 people (20 people per shift – morning/afternoon).•Lead & train warehouse team while assisting with tasks as necessary.•Ensure optimal product quality and excellent customer satisfaction.•Responsible for receiving products from different suppliers daily.•Constantly report to Warehouse Manager that processes are correctly implemented.•Responsible for strategic demand planning & warehouse inventory accuracy.•Work together with the procurement department and rider managers.•Manage riders and pick & packers in the warehouse.

  • Mouser Electronics
    • United States
    • Semiconductor Manufacturing
    • 700 & Above Employee
    • Customer Service – Europe, Middle East, Africa
      • May 2019 - Sep 2019

      •Research, analyze and compare competition product prices.•Assist customers via digital media such as web, email, and fax.•Support customer service team in Europe, Middle East, and Africa.•Responsible for processing and follow up customer orders.•Support and participate in the overall quality process of the Organization. •Research, analyze and compare competition product prices.•Assist customers via digital media such as web, email, and fax.•Support customer service team in Europe, Middle East, and Africa.•Responsible for processing and follow up customer orders.•Support and participate in the overall quality process of the Organization.

  • Alicorp
    • Peru
    • Food and Beverage Manufacturing
    • 1 - 100 Employee
    • Trade Marketing - Wholesale
      • Jan 2015 - Jun 2016

      •Team Lead (2 reports) for the "Cross-Category Rotation Project" to accelerate productturnover nationwide. (More than 110% turnover was achieved).•Responsible for training and measure performance of 20 merchandisers nationwide.•Monthly report of budget spending for each Category Manager.•Responsible for the positioning of high-impact POP advertising nationwide.•Negotiation with BTL advertising providers nationwide.•Travel (20%) to present company’s new product releases and trade marketingstrategies.

    • Trade Marketing - Retail
      • Sep 2013 - Dec 2014

      •Event management for premium customers.•Key customers sales progress analysis using SAP.•Channel budget analysis using SAP.•Design of high-impact POP advertising.•Code creation for new products using SAP.

  • Puig
    • Spain
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Sales
      • Jul 2012 - Aug 2013

      •Analyze sales growth of fast-moving products.•Elaborate sales reports.•Create codes for new products using SAP.•Create customer purchase orders. •Analyze sales growth of fast-moving products.•Elaborate sales reports.•Create codes for new products using SAP.•Create customer purchase orders.

Education

  • Hochschule Macromedia | Macromedia University of Applied Sciences
    Master of Arts - MA, Brand Management (Grade: 1.8)
    2018 - 2019
  • DAAD German Academic Exchange Service
    Master-Studium Stipendium, Brand Management
    2017 - 2019
  • Universidad de Lima
    Licentiate degree, Marketing
    2015 - 2015
  • Universidad de Lima
    Bachelor's degree, Marketing (Grade: Upper fifth)
    2009 - 2014
  • Carl Duisberg Centrum München
    Teilnahmebescheinigung, Deutsch als Fremdsprache
    2017 - 2017
  • Tandem Sprachschule München
    Teilnahmebescheinigung, Deutsch als Fremdsprache
    2016 - 2016

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