Experience

Duran Business group

• Financial Services
• 1 - 100 Employee

• Business Operations

  • Dec 2022 - Present

  Sale and process of business services such as new LLC, LLC Amendments, Business Licenses, and others. Process of Quit Claim Deed with the County offices. Monitoring and supervision of processes with the third company. Monitoring of pending processes. Reporting to the Managers about their special requests. Strategies and action plans to achieve the quarterly goal. Documentation and creation of process manuals. Sale and process of business services such as new LLC, LLC Amendments, Business Licenses, and others. Process of Quit Claim Deed with the County offices. Monitoring and supervision of processes with the third company. Monitoring of pending processes. Reporting to the Managers about their special requests. Strategies and action plans to achieve the quarterly goal. Documentation and creation of process manuals.



Banco Nacional de Panama

• Banking
• 700 & Above Employee

• Internal Control Supervisor

  • Apr 2015 - Jan 2022

  Implementation of COSO methodology through Self-assessments of the different processes and sub-processes, identified within the three lines of defense of the institution. Risk and control matrix evaluations. Monitoring the implementation of improvements identified in the published reports of self-assessments and control matrix. Big data analysis through Excel (Dynamic Table - VBA Macro - Power Pivot), Data Warehouse, ACL, Access, and SQL Management Studio. VBA form design. Implementation of COSO methodology through Self-assessments of the different processes and sub-processes, identified within the three lines of defense of the institution. Risk and control matrix evaluations. Monitoring the implementation of improvements identified in the published reports of self-assessments and control matrix. Big data analysis through Excel (Dynamic Table - VBA Macro - Power Pivot), Data Warehouse, ACL, Access, and SQL Management Studio. VBA form design.



CFG Partners

• Puerto Rico
• Financial Services
• 1 - 100 Employee

• Collection Analyst

  • Dec 2013 - Aug 2014

  Responsible for the daily and monthly reports and indicators for the collection unit. Generate collection strategies analysis. Carry out analysis and evaluation of data to improve the operational and financial efficiency of the collection and loss control units. Perform other office functions as required by superiors. Excel (Macros Templates) management, queries design in SQL management studio, SAS, and Access. Capacity for analysis and ability to work under pressure and productivity times. Show less

• Collection Management Senior

  • Sep 2011 - Nov 2013

  Implementation of collection strategies at the national level among the collectors' officers. Review and supervise the result of collection procedures. Presentation of statistics with the results of the procedures, the delinquency rates of the portfolios by economic sector, and their ranges of days of arrears. Review and supervision of cases transferred for coercive collection. Department of Human Resource Administration. Claims adjuster, analysis of refinancing and restructuring of mortgage and personal loans. Data analysis and statistics (Excel and ACL). Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Premier Relationship Manager

  • Aug 2007 - May 2011

  Identify opportunities to cross-sell products generating additional revenues. Cross-selling bank products/services and participating in the development of solutions to client needs, coordinating presentations, closing the sale, and ensuring smooth delivery of new services. Ensure overall client satisfaction by facilitating efforts of the service team, coordinating resources to ensure timely delivery and issue resolution, and effectively communicating client concerns/needs to partners. Manage client profitability, understands the competitive environment, develop pricing strategies, and work with the team to enhance profitability. Show less