Experience

TownSteel Inc.

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Sales Application Engineer

  • Jan 2020 - Present

  Perform technical/ product training for salespeople, estimators, and engineers at targeted accounts.Assist in the design and development of new products and tools necessary.Travel to project sites to perform start-up, integration, and training services.Devise technical training programs according to organizational requirements.Produce training schedules and classroom agenda.Determine course content according to objectives.Prepare training material (presentations, worksheets, etc.).Execute training sessions, webinars, workshops, etc. in groups or individually.Arrange for and conduct on-site training when needed.Keep and report data on completed courses, absences, issues, etc.Observe and evaluate results of training programs.Determine the overall effectiveness of programs and make improvements.Identify specific customer and client needs and preferences related to products.Test products and their applications extensively to ensure they are error and bug-free.Act as a technical advisor to all departments and technological expert advisor for our products.Maintain product, systems, and application databases and provide transparency through development stages.Liaise with the sales department to identify technical requirements and develop solutions.Determine project constraints including the estimated time.Connect with customers to analyze the user experience and gain constructive feedback.Customize specialized product applications according to client needs.Create and present prototypes.Collaborate with engineering and programming departments in house and teams overseas.Present new project proposals to the sales department based on customer analysis.Contribute to sales presentations showcasing all technical features and processes.Maintain positive client relationships Articulate technology and product positioning to both business and technical users.Provide design and specification development support to consultants, integrators, and distributors. Show less

• Technical Service Engineer

  • Dec 2018 - Dec 2019

  Provide Engineering assistance on new product developments and existing product problems.Communicate with Customer providing product information, assistance troubleshooting, and providing installation assistance.Develop and suggest test equipment supporting testing, production, and QA.Create drawings, schematics, instructions, templates to support the product, customers, and training.Assist in applying ANSI/BHMA specifications relevant to the products.Operate and control electronic test equipment.Perform engineering repairs.Operate computer programs to assist in recording and communicating work items.Prepare engineering documents AutoCAD.Refer to internal database or external resources to provide accurate technical solutions.Properly escalate unresolved issues to appropriate personnel.Assist all TownSteel teams such as sales, marketing, QC & production with technical information.Collect and analyze field data to assess the quality, application, and/or integration issues for evaluation and potential engineering redesign of products.Provide Engineering assistance on New Product Developments and existing product issues. Show less

• Electronic Technician

  • Feb 2017 - Dec 2018

  Duties include building, testing, and modifying prototype electronic assemblies and devices. Responsible for accurate builds, test setups, logging operational data, and troubleshooting performance issues to board and component level. 1. Test, checkout, modification, and assembly of electronic circuitry2. Troubleshooting, repairing, and testing of systems, products, and modules to component level3. Diagnoses malfunctioning circuits, components, or parts and determines methods or actions necessary to rectify4. Ability to solder5. Develop test equipment for production and Quality 6. Ability to read schematics and recognize system components 7. Experience using electronic test equipment (Oscilloscope, power supply, multi-meter, etc.) Show less