Global Auction Coordinator

• Jul 2022 - Present

Customer Support Executive

• Oct 2021 - Jul 2022

-Provide high-quality support to customers of a well known global gaming platform in relation to their accounts, potentially progressing to the recategorisation of the request to the proper department. -Resolve user's issues by means of a first-time fix and/or provide solutions through information-gathering, analytical troubleshooting and query research across all trained products and applications. -Manage queries end-to-end, providing regular updates to customers if required and liaising with other partners where necessary. -Conduct investigation to detect suspicious activities or contacts.

Risk & Commerce Operations Analyst at Hays for Accenture

• Feb 2021 - Sep 2021

-Conduct investigations to bring deeper understanding and knowledge of potential risk areas. -Evaluate, label, and identify patterns in suspicious activity to protect the client’s platform and end-users, from fraud. -Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policies. -Provide feedback on trends identified in review -Conduct investigations to bring deeper understanding and knowledge of potential risk areas. -Evaluate, label, and identify patterns in suspicious activity to protect the client’s platform and end-users, from fraud. -Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policies. -Provide feedback on trends identified in review

Front Desk Receptionist

• Sep 2016 - Dec 2020

-Ensuring that customer's payments were managed according to the company and cash handling policies. -In charge to have a proper communication between the departments in order to have the rooms ready in time and, to fulfil any request made. -Ensuring that all reservation enquiries were well handled, ending up in a sales opportunity. -Dealing with reservations over the phone and e-mail, in a friendly and professional manner. -Managing third parties bookings, using 'Siteminder' according to the room availability of the hotel. -Dealing with invoices in order to make payments in time and order.

Front Desk

• Jan 2016 - Jul 2016

-Ensuring that all payments were done accordingly to the company policies, and reviewing each payment in order to close cash properly. -Dealing with enquiries over the phone and email, and directing them to the proper department for further information. -Once a week, in charge of doing the night audit. Reviewing that all the transactions made during the day were done and posted in the system, properly and accurately. -Ensuring that all payments were done accordingly to the company policies, and reviewing each payment in order to close cash properly. -Dealing with enquiries over the phone and email, and directing them to the proper department for further information. -Once a week, in charge of doing the night audit. Reviewing that all the transactions made during the day were done and posted in the system, properly and accurately.

Club Floor Agent

• Aug 2014 - Jan 2015

-Ensuring to deliver high class service to the guests of the club floor. -Delivering catering service for the club floor guests. -Ensuring that there were adequate stock available (i.e. wine, food, beer,coffee,etc) -Ensuring rooms were prepared and cleaned according to the high standards of this executive floor. -Ensuring to deliver high class service to the guests of the club floor. -Delivering catering service for the club floor guests. -Ensuring that there were adequate stock available (i.e. wine, food, beer,coffee,etc) -Ensuring rooms were prepared and cleaned according to the high standards of this executive floor.