Experience

Liiffe
• Spain
• Technology, Information and Internet
• 1 - 100 Employee
• CIO / Co-Founder

  • Jan 2021 - Present


Direction générale des douanes et droits indirects (DGDDI)

• France
• Government Administration
• 700 & Above Employee

• IT Business Analyst

  • Feb 2019 - Jun 2022

  - Requirements gathering through BRD´s (Business Requirements Documents), meetings and workshops with stakeholders and customers. - Solution modelling with stakeholders from business and IT departments. - Ensure the alignment between what is being built and business requirements - QA Testing: Preparation of strategies and test plans ensuring the coverage of all functionalities, avoiding the appearance of defects / errors at the time of delivery of the solution / development to the client. Customer assistance during their test phase. - Experience with Agile, LEAN, Kanban methodologies - Reporting to the customers / Budgets approval - Training courses: Scrum (Agile), SQL, Product Owner… Show less



Cofidis

• Hungary
• Financial Services
• 100 - 200 Employee

• Business Analyst / Project Management Office - Customer Service - Partners

  • Nov 2015 - Sep 2019

  - Gathers the functional requirements for application development/enhancement (via BRD´s creation). Business process analysis and mapping - Test system definition and follow up / control after the information system change: direct work with top management and service team leaders to solve any incidence in the correct timelines (project management tasks) - Partners /Customers administration and management: Dossiers acceptance, payments, invoicing, customer care, problem solving, transactions analysis, provide appropriate solutions within the time limits… - 25 people Team Leader and Responsible: data cleansing y reshaping of the new database (maintain customer and partners records by updating account information: financial products, billing data, interest rates…). Knowledge management for new employees, induction plan, create new users manuals, reporting… Show less



Ricoh Europe

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service / Logistics / Project Management Officer

  • Oct 2013 - Nov 2015

  - Business Analyst: Action plan development, new process definition (Workarounds, Interfaces, Process Split, Knowledge Transfer, Data Cleansing…). Testing. Knowledge management: Coordinate and create the induction plan for the new employees (more than 250). Meetings, trips and direct work with Ricoh Europe Top Management - Sox Audits Standardization Management Project in the four SSC which provides all the european markets (UK, Germany, Spain and South Africa) - Ricoh France Project Manager Assistant: International Project Planning, French market (first and more important in Europe, third in the world) transition into the new company´s operating system / Key User: Chairperson for the transfer of all the Data Governance and Order to contract activities - Logistics/ Indirect channel: Wholesales and dealers administration and management (orders, contracts, invoicing, database, customer care...) Show less



Pschhh

• Belgium

• New Business Manager

  • Jan 2013 - Sep 2013

  - Marketing / Sales: Competitors Study and market analysis. Goals development and action plan definition/ New Business Research - Communication: 3 people team manager, creation of internal and commercial tools - Strategical development/ Key account management: Google, McDonald´s, Carrefour, Heineken, adidas, Fujifilm, Nikon… - Marketing / Sales: Competitors Study and market analysis. Goals development and action plan definition/ New Business Research - Communication: 3 people team manager, creation of internal and commercial tools - Strategical development/ Key account management: Google, McDonald´s, Carrefour, Heineken, adidas, Fujifilm, Nikon…



Disneyland Paris

• France
• Entertainment Providers
• 700 & Above Employee

• Seasonal Operator

  • 2005 - 2012

  Temporary Contracts Temporary Contracts



Despacho de Asesoria Estratégica ASERAL

• Administrative Intern / Collaborator

  • Apr 2009 - Dec 2010

  - Financial, Countable, Fiscal and Commercial Management for Industrial and Property Spanish Companies - Reviewed client accounts, investments and insurance contracts by running personal needs analysis and comparisons of plans. - Learned good phone manners and skills when booking appointments, answering questions and leaving voicemails. - Accounting and sales order management, tax planning, composition of juridical minutes - Financial, Countable, Fiscal and Commercial Management for Industrial and Property Spanish Companies - Reviewed client accounts, investments and insurance contracts by running personal needs analysis and comparisons of plans. - Learned good phone manners and skills when booking appointments, answering questions and leaving voicemails. - Accounting and sales order management, tax planning, composition of juridical minutes



AIESEC Sevilla

• Manager (President)

  • Jul 2007 - Sep 2008

  - Direction of a 20 people team, selected and advised 5 team leaders in the functions of business development, external relations, finance, global exchange and talent management - Achieve the year-long goals of the committee, including… - New members and Sales Team Training Plan and Budgetary Control responsible - Organisation of networking conventions between companies and university - Partnerships and Sponsorings Negociation - Direction of a 20 people team, selected and advised 5 team leaders in the functions of business development, external relations, finance, global exchange and talent management - Achieve the year-long goals of the committee, including… - New members and Sales Team Training Plan and Budgetary Control responsible - Organisation of networking conventions between companies and university - Partnerships and Sponsorings Negociation