Experience

Premiere Response

• United States
• Consumer Services
• 100 - 200 Employee

• Team Lead Manager

  • Jan 2020 - Present

  Develop strategies team members can use to reach various project goals. Monitor the quantitative and qualitative achievements of the team. Assist Operations Manager with the assignment of daily work responsibilities including process payroll and billable reports. Implement and monitor continuous improvement processes for the team. Support departments through change and embrace continuous improvement. Promote team work, cohesiveness and effective communication among agents, management and client. Review daily/weekly schedule with team and make schedule adjustments as needed. Show less

• Team Supervisor

  • Feb 2019 - Dec 2020

  Observed and trained employees; continue the onboarding process and ramp-up period post training. Managed, coordinated and tracked daily attendance and break periods. Responsible for reviewing and assigning work in functional area. Coached and assisted department employees in resolving problems. Handled escalated cases for clients.

• Products Specialist

  • Feb 2018 - Feb 2019

  Assisted customers in troubleshooting their luxury household items. Documented inbound calls using SAP CRM. Used empathic soft-skills to provide honest and great customer service. Led team in calibration scores and customer satisfaction ratings. Address any customer service related issues in a prompt and respectful way. Research, troubleshoot, and follow-up on inquiries and problems in functional areas.



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Mar 2017 - Feb 2018

  Using strong and soft communication skills, managed customer service department. Mentored, trained and developed teammates for career progression, performance improvement and recognition purposes. Supported all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers. Used a company network to identify items and troubleshoot merchandise to assure costumer satisfaction. Finding quick and effective solutions to problems concerning merchandise and customers. Show less

• Shipping and Receiving Manager

  • Mar 2016 - Mar 2017

  Managed all in-bound and out-bound freight. Scheduled pickups and deliveries. Processed merchandise and acquired leadership skills to push employees to fullest potential while meeting deadlines and busy schedules.

• Return To Vendor Clerk

  • Aug 2015 - Mar 2016

  Managed product returns through computer software as part of loss prevention. Contacted multiple vendors daily to review policies and accomplish a profit recovery goal. Maintained a strict routine, a well organized work space and kept all damaged returns below our damage allowance.



West New York Board of Education

• West New York, New Jersey, United States

• Lighting Designer

  • Jan 2010 - Jun 2015

  Designed and produced theatrical lighting for musicals, plays, and concerts. Designed and produced theatrical lighting for musicals, plays, and concerts.