Latin America and The Caribbean PMO & Methodology Director

• Jul 2022 - Present

Reporting to the region SVPs and manager of the Project Manager team.Responsible of Project Managers development, Project Execution Performance, PMO methodologies and partner with the Service /Tech areas to develop soft accelerators.Automate the project management and issue resolution cycle between the Customer and the TSP team to gain operational/financial efficiency; increase people engagement, customer satisfaction and integrate finance/business needs in a streamline process and KPIs.Strategic Project Analyzes: ROI per business, project selection and prioritization criteria.Synch the Service Delivery Capacity vs the Sales Pipeline.Partner with the Delivery / Tech area to transform projects incidents into internal projects to retrofit TSP´s Products Show less

Senior Manager Operations & Innovation

• Nov 2021 - Jul 2022

Director Of Service Operations

• Apr 2019 - Nov 2021

Reporting to the CEO, participant in the Administration Board Meetings and manager of 240 associates. Responsible for the payroll outsourcing service delivery through the LG, TOTVS and SENIOR systems (Customer Service Success in the Saas and Managed Service Products), Support/AMS and Productization (Consultancy and Self-service packages of Portal and Apps), Project Office Management (Implementations and Change Requests, 140 active projects) and Productivity (Lean/automation/RPA). Responsible for 160 clients (national and multinational clients). ● 13% increase of gross margin and 24% increase of revenue per associate by a continuous improvement strategy, automation/RPA, knowledge and KPI management and remapping the client service journey. ● 18% increase in engagement, achieve the Great Place to Work certification in 2021. ● 68% increase in change requests revenue through productization and standardization of the service catalog, creation of pre-configured products (Portal & Apps), partnership with the Commercial area and redefinition of the change request service journey. Show less

Service Delivery Director LAC

• Oct 2018 - Apr 2019

Reporting to the CEO and COO Americas and manager of 10 consultants. Responsible for the Application Support /AMS “Cloud Care” and the Implementation Team for Success Factors and SAP. ● Budget and billing goals achieved for the SuccessFactors implementation projects: DIGICEL (EC, RS, P&G, S&D, Onboarding, ECService Center, JAM and LMS) and STAATSOIL (EC, RS, P&G, S&D, CO and Payroll). ● Implementation of the Customer Success Journey for the Support/AMS customers in the US and MX (CRM, KPIs, governance and SLAs). Show less

Operations Manager and Application Support Manager

• Sep 2015 - Jun 2018

Reporting to the VP and manager of 50 associates in BR and AR.Responsible for the payroll outsourcing service delivery through the SAP system, Support/AMS (Change Request Projects and Support) and Productivity (lean/automation/RPA). Responsible for multinational clients (80,000 employees) such as IBM, Unilever, Syngenta, CVS-Onofre, GM, HP, Faurecia, Philips, Amex, Apple among others and pre-sales.● 15% of operational costs reduction, annual savings of USD 0,3 MM for customers and 25% reduction of the average ticket aging throughout the co-creation of a continuous improvement vision for the Operations teams; adoption of RPA, BPM, SAP automation, knowledge management and dashboards for all levels.● Reduce by half the SAP Consultant´s recruitment time and generate over 150K USD in accumulated savings (2014-2017) through the creation of a Junior Academy powered by the knowledge management/curation strategy.● Achieve a consistent engagement result of 80% through the implementation of a people development strategy. Show less

Application Support Manager/AMS

• Sep 2012 - Sep 2015

Reporting to the Director and manager of 15 consultants (BR/AR).● 50% reduction on the stabilization period for new clients through the implementation of proactive and standardize Transition to Service Journey and 50% reduction of testing efforts for new SAP´s versions.

Senior Sap Human Resources Consultant

• Aug 2011 - Jul 2012

Reporting to the Business Unit Partner. GERDAU´s Global Implementation project (Mill/13,000 employees/Brazil) in partnership with NGA. Responsible for the module of Personal Cost Planning and its integration with legacy payrolls for Canada, Colombia, Mexico, Peru and USA. ● Successfully and on-time go-live and global standardization. Reporting to the Business Unit Partner. GERDAU´s Global Implementation project (Mill/13,000 employees/Brazil) in partnership with NGA. Responsible for the module of Personal Cost Planning and its integration with legacy payrolls for Canada, Colombia, Mexico, Peru and USA. ● Successfully and on-time go-live and global standardization.

SAP HCM Project Manager

• Apr 2010 - Jul 2011

Reporting to the Business Unit Partner and manager of 13 consultants. CHILQUINTA`s Implementation Project (Utilities/2,000 employees/Chile), Responsible for the Project Management, Responsible for the Project Management, Executive Status Report, Change Requests (10K hours) and Payroll, Time, PA, OM, Training, P&G and Portal modules. ● Successfully on-time go-live -first Chilean client using SAP Portal EHP4 and sale of post-go-live support. ● 20% reduction on implementation efforts through localization of the Vacation Planning Process and accelerators. Show less

SAP HCM Team Lead

• Oct 2008 - Apr 2010

Reporting to the Senior Manager and manager of 4 consultants. ARAGON`s Implementation Project (Public Sector & Health Care/30,000 employees/Spain), a joint venture with IECISA.; Responsible for the Project Management, Executive Status Report, customer training and the modules of Payroll, PA and OM. ● Successfully on-time go-live, develop 02 junior consultants and sale the rollout project for additional hospitals. ● 25% reduction of the implementation effort for rollouts due accelerators. Show less

SAP HCM Team Lead

• Apr 2007 - Sep 2008

Reporting to the Business Unit Partner and manager of 5 consultants.CAP`s Implementation Project (Mining & Mill/5,000 employees/Chile) in partnership with Accenture; Responsible for the Co-Project Management, Status Report, change requests (15K hours), clients training and the modules of Payroll, Time, PA, OM, Training, Development, Performance and RC.● Successfully on-time go-live (ex-state-owned company), sale of a post-go-live project and successfully develop 01 junior consultant.

Senior SAP HCM Consultant

• Dec 2005 - Mar 2007

Reporting to the Business Unit PartnerCISA´s Implementation Project (Ceramics/4,000 employees/Venezuela) in partnership with Accenture. Responsible for Project Management, Status Report, change requests (5k hours) and modules of Payroll, Time, PA and OM.● Successfully on-time go-live, sale of a post-go-live project for Venezuela, Ecuador and Chile.

Sap Human Resources Consultant

• Apr 2004 - Nov 2005

Implementation Projects: ROMERO (PA, OM, Time/13,000 employees/Peru), ACE (Retail/Time/1,000 employees/Peru), TELECOM (Telecom/RS, S&D, P&G, OM, PA/2,000 employees/Peru). Implementation Projects: ROMERO (PA, OM, Time/13,000 employees/Peru), ACE (Retail/Time/1,000 employees/Peru), TELECOM (Telecom/RS, S&D, P&G, OM, PA/2,000 employees/Peru).

Finance consultant

• Feb 2004 - Apr 2004

Responsible for developing a business plan (market research and financial statements) to get a 10 MM USD loan for a start up. February to April 2004. Responsible for developing a business plan (market research and financial statements) to get a 10 MM USD loan for a start up. February to April 2004.