General Manager

• Jul 2022 - Present

Restaurant Consultant

• Mar 2019 - Jul 2022

District Operations Manager

• Jun 2004 - Feb 2019

● Listened attentively to customer needs to ensure a positive customer experience ● Collaborated with Executive Chef to develop recipes and menus through research of market demands ● Created and implemented specialized training for onboarding employees, catering events and weddings ● Oversaw and managed inventory for front facing and back of the house operations ● Prepared the annual audit, be a liaison with all outside vendors; worked with the auditor to generate reports ● Implemented team building and teamwork culture ● Responsible for delegating roles to ensure operation runs effectively and efficiently ● Generated weekly, monthly and fiscal financial reports ● Performed all reconciliation and bank statements for both businesses ● Created sales plans to present to investors Show less

District Director of Operations

• Nov 2016 - Jul 2018

● Implemented quality control and safety trainings for employees ● Created employee incentive program ● Instituted company employee handbook along with updated policies and procedures while training employees and executing excellent service to all guests ● Responsible for all Human Resource Management- managed a total of 300 employees ● Implemented de-escalation training for a pleasant customer experience ● Held strong brand integrity and promoted the culture and mission of the company ● Retrieved and reviewed vendor invoices, reducing error of about 18% Show less