Experience

Switch Technologies Incorporated

• United States
• Computer Networking Products
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 2022 - Present

  Level one technical support for valley stream school district. Level one technical support for valley stream school district.


Nationwide Mortgage Bankers, Inc.
• United States
• Financial Services
• 200 - 300 Employee
• Mortgage Loan Processor

  • Oct 2021 - Apr 2022

InterContinental Capital Group, Inc.
• Mortgage Loan Processor

  • Jul 2020 - Oct 2021

NYC Health + Hospitals
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Service Desk Analyst

  • Dec 2019 - Apr 2020

Northwell Health
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Service Desk Analyst

  • Dec 2016 - Jul 2019


Altice USA

• 1 - 100 Employee

• Technical Support

  • May 2016 - Dec 2016

  Bilingual Technical Support Engineer May 2016-Present · Troubleshoot multiple computer platforms and hardware/software, including but not limited to: Windows, Macintosh OSX, iOS devices, tablets, desktops, laptops, etc. · Troubleshoot TCP/IP and general networking problems. · Document all actions taken during problem resolution via Remedy CRM software. · Remote management and monitoring via GoToAssist. · Knowledge of basic telephony principals and VOIP protocols. · Propose process improvement initiatives and help identify and implement innovative solutions for customers.



NYC Department of Education

• United States
• Primary and Secondary Education
• 700 & Above Employee

• School Computer Specialist

  • Dec 2014 - May 2016

  -Helping Staff member with issues concerning Ipads, Laptops and desktops. - Re imaging desktops and laptops- Gathering Various school data sets and merging them into a central file- Responsible for running CAASS reports for student attendance- Work with ATS system to track attendance, transfers and record requests

• Parent Coordinator

  • Sep 2012 - Dec 2014

  I reach out to parents and hold workshops which actively engages them and gets them involved in their child's education.



LEAP

• United States
• Advertising Services
• 1 - 100 Employee

• Supervisor

  • Oct 2005 - Jun 2012

  - Overlook 15+ employees - Create and Implement curriculum aligned to NYS learning standard - Oversee whole sports division development - Overlook 15+ employees - Create and Implement curriculum aligned to NYS learning standard - Oversee whole sports division development