Branch Manager

• 2019년 11월 - – 현재

Develop and maintain customer and client relationships.Monitor and address performance issues on a timely basis.Directly responsible for sales and profit performance in assigned store. Responsible for achieving store shrinkage goals and for the establishment and implementation of both new and existing loss prevention procedures.Work with Senior Management to establish and achieve sales and margin goals, develop operating budgets and monitor performance.Establish and implement internal inventory audits and report results and improvement plans to the DirectorsOversee the receiving and unloading process for inbound shipments. Direct supervisors to ensure procedures are followed such as product is correct by count and item code.

Retail Store Manager

• 2017년 4월 - 2019년 11월

Won Store Manager Rookie of the Year in 2018Able to increase company sales by 26% from one year to another. 2.7millions to roughly 3.5millions.10 straight month hitting budget in 2018.Able to reduce controllable expense by 35% from one year to another. Close to $60,000.Recruit, hire, retain and develop a team that achieves excellence in all areas of measured performance to meet or exceed company business objectives; drive business through effective scheduling and payroll management.Monitor and analyze business trends across all stores within district; develop and implement plans to maximize sales and meet or exceed goals within district for all Key Performance Indicators including sales, payroll, expense control and store contribution.Direct, train and supervise employees in implementing and maintaining the highest level of presentation and visual standards consistent.Recognize performance issues in a timely manner and partner with City Manager and District Manager to develop action plans for resolution.Attend and participate in monthly roll call meetings.

Manager - MTP Manager in Trainee

• 2016년 11월 - 2017년 3월

Operation Manager- multi units

• 2013년 1월 - 2016년 11월

Leadership • Motivate team through a compelling vision and direction to encompass Vans Core values. • Communicate clear expectations and hold the store team and themselves accountable to achieving all brand, performance and behavior standards.• Lead and inspire a customer service culture by recognizing and rewarding team. • Build effective relationships with peer and upper management partners.• Lead and participate in productive management and team meetings.• Proactively seek personal learning and development opportunities.People Development • Recruit, hire, develop and retain top management and sales talent for the store and district, to include maintaining optimal staffing levels. • Train and develop sales team in all areas of job responsibility.• Consistently assess and provide ongoing performance feedback to all levels of store team. • Recognize performance issues in a timely manner and develop action plans for resolution.Operation• Maintained weekly payroll for over 55 employees.• Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks. • Helped drive a 5% increase in customer satisfaction based on a customer survey in 2016.• Performed HR related duties and maintained HR forms: I-9, W-4 forms, new employee hire packages, benefits, exit interviews. Drive for Results • Execute store business plan that drive KPI results and maximizes business opportunities.• Achieve predetermined financial budgets to include payroll management. • Drive Vans brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience.• Achieve store shrink goals and maintain all operational standards to secure the assets of the store’s physical location. * I was selected to be part of the Vans Go Team in 2016 with the purpose of opening our new store Vans in Puerto Rico.

Stock / Sales Manager

• 2011년 11월 - 2013년 12월

* Manage a 13 million dollar top volume store.* Maintain daily objectives, track productions and ensure work goals are met in a timely and efficient manner.* Maintaining optimal stock levels to ensure timely availability of products.* Putting forward recommendations for operational policy, procedures and goals.* Creating and maintaining spreadsheets to report and analyze data.* Ensured that merchandise shipments have been received and displayed within the company's expectations.* Maintained an active presence on showroom floor and stock room to prevent stock shrinkage.* Customer, people and task oriented.

Team Lead

• 2009년 10월 - 2011년 11월

• Drive store profitability by meeting or exceeding sales targets and controlling operational expenses.• Motivate my employees in order to reach KPI’s numbers.• Teaching, observing, and coaching until I achieve business expectation. • Create a warm and inviting atmosphere for our customers. • Drive store profitability by meeting or exceeding sales targets and controlling operational expenses.• Motivate my employees in order to reach KPI’s numbers.• Teaching, observing, and coaching until I achieve business expectation. • Create a warm and inviting atmosphere for our customers.