Experience

Techcomm Wireless

• Mexico
• Telecommunications
• 100 - 200 Employee

• Commercial Director

  • Feb 2017 - Present

  Developer of Techcomm Wireless MX brand awareness into Telecom & Home Appliance After Sales service, Logistic and Distribution markets Leading businesses up to 450 employees and with a growing position in the country, providing services to mainly manufacturers. Growing its customer portfolio (with 12 new manufacturers) Developer of Techcomm Wireless MX brand awareness into Telecom & Home Appliance After Sales service, Logistic and Distribution markets Leading businesses up to 450 employees and with a growing position in the country, providing services to mainly manufacturers. Growing its customer portfolio (with 12 new manufacturers)



ALCATEL ONE TOUCH

• Telecommunications
• 1 - 100 Employee

• • May 2013 - Feb 2017

  • Customer Care Cost Analyst & Controller• Six Sigma leader into Customer Care area• Call Center Manager• IT Project Manager• First Contact with Global Technical Support and Global Service HUB (America-China)• Forecast and Re-Stock Validation• Measure Key Performance Indicators of all Customer Care Area in America.• Generate and verify monthly Services Center Invoice.• Dependents: 2 Managers, 4 Supervisors, 2 Enginer Sr, 1 Data Management, 5 Engineers, 3 Logistic people 25 agents of Call Center. At second line 6 Customer Care Managers. Show less

• • Jul 2011 - May 2013

  • Americas Lead to generate new global control system of repairs, finance control and approvals• Responsible for all stages of new global and regionals developments (New CRM, Repairs, Sales and Demand Control, Global Web Support Page, Quality and Logistics claims control, Inventories and parts consumption, Repairs traffic, Call Center control)• Generate and Analysis of After Sales Stats• Data Management Americas



Sanmina

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• IT Engineer Sr

  • Jul 2005 - Jun 2011

  • Manufacturing System Responsible in Plant 6 • Implementation and Support Lead for manufacturing projects • In Site and virtual support coordinator • First contact with external clients and different regions support • Head of Visual Application Development and Web • Server administrator, Responsible of Backups, Networking, Telephony and User Support. • Coordinator of IT infrastructure in new plant • Training of New Technologies within the Enterprise Policy and Information Security • Analyst, Development and Implementation of improved Production Floor (Six Sigma, Kaizen) Show less