Experience

Century College

• United States
• Higher Education
• 400 - 500 Employee

• Help Desk position ITS1

  • Oct 2010 - Present

  Provide highly technical and support to the students and staff. Install, repair and maintain computes terminals, laptops, and software (reimage computers) assure the computers system operates properly. Troubleshoot computer problems involving hardware and software issues using remote assistant and follow-up as necessary. Work 'one-on-one' with customers, troubleshoot and resolve hardware and software problems in timely manner. Identify and remove viruses, spyware, malware from computers or laptops or virus clean up.Install software using Remote Assistant.Manage Windows and application master clones and identify procedures for installation and maintenance of all campus computer applications.Provide workstation support, consultations and assistance to faculty, staff and students in the use of computing systems (hardware, software, data, procedures).Work well Independently and comfortably as part of a group and Self-directed and motivated learner. Doing various projects individual projects and as a group. Coordinate with other professional staff and College Laboratory Assistants. Backup to Helpdesk and workstation support ITS1 roles. Establish and maintain a courteous and positive connection with customers (students, faculty, and staff). Providing and determining work priorities and assignments for the IT Department. Analyze and resolve multimedia, classroom and video-conferencing problems. Provide training and user guides to faculty, staff and students as needed in the technology area. Install various computers peripherals and 'add-ons' such as scanners and printers. Create, add, delete, or suspend user network, and email accounts using established procedures. Including access security and passwords for users. Basic working knowledge of one or more LAN or workstation operating systems. Ability to clearly communicate technical information, orally and in writing, to lay persons/non-technical staff/users and professionals. Show less

• CLA

  • Jun 2007 - Oct 2010

  Provide technical support to the students and staff. Assist the student to resolve critical issue with the software ; for example, Word, Access, Excel, FrontPage, PowerPoint . Install new computer and software. (image) Answered the Phone (Help line) guide student through the Century Website, Registration, D2L, and e-mail box. Assisting in the scrubbing and imaging of old computers. Troubleshoot computer problems involving hardware and software issues. Resolving D2L login issues, resolving computer login issues, solving email login. Troubleshooting boot problems and network connectivity issues and resolving printing issues.Preparation student workers to answer common issue. Answer the college staff and faculty help desk after hours four o’clock; providing after-hours support for instructors. Offering support to classes in the computer lab classrooms. Assist beside the rest of the IT Staff during projects and rollouts. Assistants and Student Workers in the use of hardware and software used throughout the campus Show less