Luis Fernando J.

Operations Director at Santander Global Operations
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Contact Information
us****@****om
(386) 825-5501
Location
Mexico City, Mexico, MX
Languages
  • Ingles -
  • Chino -
  • Spanish Native or bilingual proficiency

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5.0

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Salvador Cárdenas

Luis Fer, es un excelente profesional, con fuerte capacidad para gestionar equipos grandes y de alto desempeño, tiene un alto nivel de análisis y planeación, que le permiten ser un verdadero socio estratégico para la compañía en la que se encuentre colaborando.

Martin Y. Barragán

Luis Fernando es sagaz, enfocado a resultados con alto conocimiento de la industria de centros de contacto.

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Experience

  • Santander Global Operations
    • Spain
    • Financial Services
    • 200 - 300 Employee
    • Operations Director
      • Apr 2023 - Present

      Santander Bank of North America - Santander Consumer Operations Santander Bank of North America - Santander Consumer Operations

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • DCO Client Operations Director
      • Sep 2017 - Mar 2023

      LATAM, Mexico & North America Services LATAM, Mexico & North America Services

  • AXA Partners
    • France
    • Insurance
    • 700 & Above Employee
    • Operations & Strategic planning Director
      • Jul 2015 - Sep 2017

      Medical, Legal, Motor, Pharma & Home Operations, WFM, MIS & Business Intelligence in 2 sites in different cities. Medical, Legal, Motor, Pharma & Home Operations, WFM, MIS & Business Intelligence in 2 sites in different cities.

  • Eficasia
    • Mexico
    • Outsourcing and Offshoring Consulting
    • 400 - 500 Employee
    • Operations Deputy Director
      • Mar 2011 - Jul 2015

      Handling 3 different sites in different cities more than 1200 FTEs, WFM, MIS & Business Planning Handling 3 different sites in different cities more than 1200 FTEs, WFM, MIS & Business Planning

  • Telvista
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Business Executive & WFM Manager
      • Sep 2008 - Mar 2012

      Relación comercial con clientes CorporativosProspectación de nuevas oportunidades de negocioBrindar Dirección a las áreas de acuerdo a las necesidades de clientes corporativos e industria mediante metodología de Balanced ScorecardProyección y control de presupuesto de ingresos y gastos Implementación y seguimiento del cumplimiento de BVI y KPI’s para proyectos Inbound y OutboundMaximización de ingresos, optimización de costo y gastos corporativosNegociación de esquemas contractuales rentables Estrategia y análisis de mercado Show less

    • Client Service & WFM Manager
      • Sep 2007 - Sep 2008

  • ATENTO México
    • Mexico
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Operations-WFM
      • Apr 2003 - Sep 2007

Education

  • Universidad Nacional Autónoma de México
    Program in Business Administration, Strategic Management
    2018 - 2019
  • Universidad Nacional Autónoma de México
    Bachelor's degree, Business Administration
    2010 - 2015
  • Universidad Nacional Autónoma de México
    Actuary, Mathematics and Computer Science
    2004 - 2009

Community

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