Experience

American Care Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Advertising Manager

  • Mar 2019 - Present



Chronos International Cargo

• Miami/Fort Lauderdale Area

• Operations Manager

  • Nov 2017 - Mar 2019



Assure a Smile Miami Dentistry

• United States
• Medical Practices

• Business Operations and Finance Manager

  • Nov 2009 - Oct 2017

  Administer and direct daily operations of dentistry practice providing leadership for a staff of 12. Areas of responsibility encompass billing and collections, client relations, accounting, marketing initiatives, management reporting, and employee relations. ✓ Support the philosophy, goals and objectives of the practice and contribute to quality management processes. ✓ Key member of the team to increase collections from $1.2MM to $1.9MM within 5 years. ✓ Effectively reduced A/R from $250k to under $40k by implementing innovative collection methods. ✓ Coordinate with insurance companies to ensure on time payment. ✓ Control and maintain the office’s budget, GL, and accounting systems. ✓ Formulated innovative marketing strategies that resulted in attaining the #1 market position in South Florida. ✓ Increased new patients from 24 per month to 41 per month. ✓ Develop and carry out strategic marketing plans to actively seek out new patients and referral sources. ✓ Consistently exceed goals and quotas attaining maximum bonuses. Show less



Tamara Rojas DMD

• Miami/Fort Lauderdale Area

• Operations and Customer Service Manager

  • Nov 2007 - Nov 2009

  Key member of the management team for a periodontist practice. Accountable for providing operational and staff leadership in areas including practice management, vendor relations, billing, budgeting, accounting, procurement, monthly reporting, marketing initiatives, and human resource functions. Hired and directed administrative and clinical staff. Given authority to operate the practice independently with a high degree of autonomy. ✓ Worked across diverse business groups and cross-functional teams to leverage and share best practices. ✓ Redeveloped the patient scheduling process to maximize patient traffic flow. ✓ Reduced materials expenses 38% by renegotiating supply contracts with vendors. ✓ Presented treatment plans to patients and arranged payment schedules. ✓ Developed and engaged in marketing strategies and approaches by generating referral sources in the medical community. Resulted in a 208% increase in referrals and the creation of a highly profitability practice in its first year in business. ✓ Boosted collections by 62% in two years. ✓ Generated innovative solutions to differentiate the practice and make it more appealing to new patients and referring partners. Show less



Anita's Corp

• Regional Operations Manager

  • Mar 2003 - Oct 2007

  Directed all aspects of regional operations for eight locations generating more than $10MM in annual revenues. Held direct accountability for revenue and profitability growth including operations, business development initiatives, purchasing, inventory management, cost/expense control, quality control/assurance, customer service, vendor relations, and P&L. Managed a matrixed staff of 150. Conducted annual performance reviews and evaluations. ✓ Opened three new restaurants during tenure. ✓ Coordinated all restaurant operations including front and back of the house. ✓ Utilized a top-line sales and operations management approach to rapidly achieve and exceed profitability goals. ✓ Established, wrote and implemented job descriptions and standard operating procedures for the region. ✓ Improved inventory to better estimate consumption and forecast requirements to maximize availability and decrease costs. ✓ Implemented incentives and contests for staff to increase average check through upselling profitable products. ✓ Consistently received monthly bonus for effective P&L management and food/labor cost containment. Show less



UNIGRAF SRL

• Operations and Logistics Manager

  • Mar 2000 - Feb 2003

  Responsible for managing warehouse operations for printing company with more than one million products. Accountable for all aspects of logistics, shipping/receiving, distribution and vendor management. Hired, trained, and managed warehouse personnel. ✓ Emphasis on staff production and management, controlling production costs, and minimizing waste. ✓ Improved operating efficiencies by establishing productivity goals/standards and putting critical compliance measures in place. ✓ Managed accurate inventory of warehouse materials and created systems for maximizing the use of supplies. ✓ Utilized scrap materials to be resold to Kimberly Clark, generating another revenue source for the company. ✓ Analyzed and coordinated data with production managers to quantify inventory replenishment needs. ✓ Negotiated rates and distribution terms with suppliers. ✓ Developed best practices for quality resulting in increased production and decreased costs. Show less



Embol S.A.

• Bolivia
• Food and Beverage Services
• 400 - 500 Employee

• Marketing Coordinator

  • Jul 1999 - Feb 2000

  Provided analysis and support of the marketing and sales databases. ✓ Instituted a change to exclusive contracts by negotiating contracts with companies that participated in the International Trade Fair, boosting sales 31%. ✓ Coordinated events and organized presentations for staff trainings. ✓ Made recommendations to improve quality of invoicing and collection procedures. ✓ Completed weekly reporting of invoicing totals, aging, cash totals, and receipts/invoice adjustments. ✓ Participated in decision making meetings with the CEO and other C-level executives. Show less