Luis Felipe Benitez Mendoza

Customer Success Team Manager for Cisco at Nub78 at Nub7/8
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Contact Information
us****@****om
(386) 825-5501
Location
CO
Languages
  • Español Native or bilingual proficiency
  • Inglés Native or bilingual proficiency
  • Portugués Native or bilingual proficiency

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Credentials

  • Learn to Solve Conflicts and Discrepancies at Work
    Udemy
    Nov, 2022
    - Nov, 2024
  • Customer Success Manager
    Cisco
    Sep, 2022
    - Nov, 2024
  • Portfolio Activation Specialist Green Belt
    Cisco
    Jun, 2022
    - Nov, 2024

Experience

  • Nub7/8
    • Colombia
    • Business Consulting and Services
    • 100 - 200 Employee
    • Customer Success Team Manager for Cisco at Nub78
      • Oct 2022 - Present

      Lead a team of lifecycle program managers setting focus activities and targets, implement guidelines,develop SOP's and lead innovation projects to generate added value.Mantain client relationship, lead weekly client-vendor alignment meetings, design and present QBRs.Accomplish company's KPIs targets above 100% in regards to Cisco customers Time to Value.

    • Senior Customer Success - LifeCycle Program Manager for Cisco at Nub78
      • Jan 2020 - Nov 2022

      Drove customer experience for CISCO Global enterprise SaaS customers through their lifecycle and ensured technology adoption.Bridge the gap between sales and customer support teams by identifying customer needs, objectives,Ensured effective communication with customers and Cisco internal teams throughout the Americas using trilingual skills in Spanish, English and Portuguese.timelines and expected business outcomes.Delivered successful engagements for over 98% of assigned customers.Designed customer success plan for over 120 enterprise customers achieving over 80% total productadoption.

  • Medtronic
    • United States
    • Medical Equipment Manufacturing
    • 700 & Above Employee
    • Customer Service Representative lll
      • Sep 2019 - Jan 2020

      On charge of Biomedical supplies billing inside the logistic chain for Brazil. On charge of Biomedical supplies billing inside the logistic chain for Brazil.

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Trilingual Customer service representative
      • Jun 2018 - May 2019

      Customer service for one of the biggest Software manufacturers companies in spanish, english and portuguese for the usage of On Cloud products. Customer service for one of the biggest Software manufacturers companies in spanish, english and portuguese for the usage of On Cloud products.

  • Sutherland
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Trilingual Customer service representative
      • Mar 2016 - May 2018

      Customer service and tech support trilingual, in spanish, english and portuguese for a informatic security company. Customer service and tech support trilingual, in spanish, english and portuguese for a informatic security company.

  • Instituto Distrital de Turismo - IDT
    • Entertainment
    • 1 - 100 Employee
    • Tour Guide
      • May 2015 - Feb 2016

      Tour guide in Spanish, English and Portuguese. Tour guide in Spanish, English and Portuguese.

  • Gema Tours
    • Bogota D.C., Colombia
    • Receptive Tourism Agent.
      • Oct 2014 - May 2015

      Receptive tourism agent in spanish, english and portuguese. Receptive tourism agent in spanish, english and portuguese.

Education

  • Universidad Santo Tomás Colombia
    Administración de Empresas, .
    2018 - 2022

Community

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