Luis Faria
Guest Experience | Connector | Concierge at Annassurra- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Full professional proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Vasco Amorim
Tive o maior prazer em fazer a abertura do PortoBay Flores, em pleno centro histórico da cidade do Porto, com o Luís. O Luís sempre demonstrou um gosto extraordinário pelo contacto com o cliente e um tato bem acima da média o que levava a resultados e feedback perfeitos numa base quase diária. Mais que o reconhecimento dos próprios colegas, a opinião dos hóspedes sempre espelhou o profissionalismo com que o Luís nos presenteou. Em termos de relações interpessoais, sempre se destacou o seu bom humor, atitude positiva e vontade de ir além do que lhe era exigido sendo fatores que o tornam um elemento de destaque da equipa. Diria que os maiores trunfos do Luís são a capacidade de antever as necessidades dos clientes e a forma bem organizada com que trabalha.
Sanford Mc Delling
I have worked with Luis for 2 and 1/2 years when I was the Night Manager. I find Luis to be very loyal, punctual and dedicated to his work. Luis is extremely friendly and a good ambassador for the hospitality industry. He is always ready to go beyond his actually work description and nothing is to big for him when you ask him. He has been a joy and a privalige working with and I will not hesitate to work with him again. He is a true asset to any company. He is eager to learn, grow and will go far in his hospitality career
Vasco Amorim
Tive o maior prazer em fazer a abertura do PortoBay Flores, em pleno centro histórico da cidade do Porto, com o Luís. O Luís sempre demonstrou um gosto extraordinário pelo contacto com o cliente e um tato bem acima da média o que levava a resultados e feedback perfeitos numa base quase diária. Mais que o reconhecimento dos próprios colegas, a opinião dos hóspedes sempre espelhou o profissionalismo com que o Luís nos presenteou. Em termos de relações interpessoais, sempre se destacou o seu bom humor, atitude positiva e vontade de ir além do que lhe era exigido sendo fatores que o tornam um elemento de destaque da equipa. Diria que os maiores trunfos do Luís são a capacidade de antever as necessidades dos clientes e a forma bem organizada com que trabalha.
Sanford Mc Delling
I have worked with Luis for 2 and 1/2 years when I was the Night Manager. I find Luis to be very loyal, punctual and dedicated to his work. Luis is extremely friendly and a good ambassador for the hospitality industry. He is always ready to go beyond his actually work description and nothing is to big for him when you ask him. He has been a joy and a privalige working with and I will not hesitate to work with him again. He is a true asset to any company. He is eager to learn, grow and will go far in his hospitality career
Vasco Amorim
Tive o maior prazer em fazer a abertura do PortoBay Flores, em pleno centro histórico da cidade do Porto, com o Luís. O Luís sempre demonstrou um gosto extraordinário pelo contacto com o cliente e um tato bem acima da média o que levava a resultados e feedback perfeitos numa base quase diária. Mais que o reconhecimento dos próprios colegas, a opinião dos hóspedes sempre espelhou o profissionalismo com que o Luís nos presenteou. Em termos de relações interpessoais, sempre se destacou o seu bom humor, atitude positiva e vontade de ir além do que lhe era exigido sendo fatores que o tornam um elemento de destaque da equipa. Diria que os maiores trunfos do Luís são a capacidade de antever as necessidades dos clientes e a forma bem organizada com que trabalha.
Sanford Mc Delling
I have worked with Luis for 2 and 1/2 years when I was the Night Manager. I find Luis to be very loyal, punctual and dedicated to his work. Luis is extremely friendly and a good ambassador for the hospitality industry. He is always ready to go beyond his actually work description and nothing is to big for him when you ask him. He has been a joy and a privalige working with and I will not hesitate to work with him again. He is a true asset to any company. He is eager to learn, grow and will go far in his hospitality career
Vasco Amorim
Tive o maior prazer em fazer a abertura do PortoBay Flores, em pleno centro histórico da cidade do Porto, com o Luís. O Luís sempre demonstrou um gosto extraordinário pelo contacto com o cliente e um tato bem acima da média o que levava a resultados e feedback perfeitos numa base quase diária. Mais que o reconhecimento dos próprios colegas, a opinião dos hóspedes sempre espelhou o profissionalismo com que o Luís nos presenteou. Em termos de relações interpessoais, sempre se destacou o seu bom humor, atitude positiva e vontade de ir além do que lhe era exigido sendo fatores que o tornam um elemento de destaque da equipa. Diria que os maiores trunfos do Luís são a capacidade de antever as necessidades dos clientes e a forma bem organizada com que trabalha.
Sanford Mc Delling
I have worked with Luis for 2 and 1/2 years when I was the Night Manager. I find Luis to be very loyal, punctual and dedicated to his work. Luis is extremely friendly and a good ambassador for the hospitality industry. He is always ready to go beyond his actually work description and nothing is to big for him when you ask him. He has been a joy and a privalige working with and I will not hesitate to work with him again. He is a true asset to any company. He is eager to learn, grow and will go far in his hospitality career
Experience
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Annassurra
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Denmark
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Hospitality
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1 - 100 Employee
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Guest Experience | Connector | Concierge
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Mar 2023 - Present
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PortoBay Hotels & Resorts
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Portugal
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Hospitality
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200 - 300 Employee
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Concierge / Guest Relations
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Jun 2019 - Nov 2022
-Concierge department creator. -Pre-opening hotel strategies and partnerships. -Contributed to making suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs. -Maintained close working relationships with all departments of the hotel to ensure maximum revenue and guest service. -Doing DM walk around and report any hazards to relevant departments. -DM shifts covering. -Strong communication and management skills to work across all departments notified of any fluctuations in business levels, special guests, groups, etc. -Point of contact for regular and important Guests. -Establish strong professional relationships with guests. -Anticipate and respond to individual guest needs and preferences. -Greeting guests, recommending local restaurants and attractions, creating itineraries. -Assisted guests with their requests for reservations, entertainment, sightseeing, transportation and more. -Interns Mentoring. -Upholding security practices and prevented unauthorized entries. -Lively, enthusiastic work ethic to cope under pressure in busy situations with means to work flexible hours (AM/PM shift hours). Show less
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Firmdale Hotels PLC
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United Kingdom
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Hospitality
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400 - 500 Employee
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Concierge
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Jun 2015 - Mar 2019
-Tailor guests’ itineraries to their specific needs. -Front desk and guest management -Anticipate and respond to individual guest needs and preferences -Greeting guests, recommending local restaurants and attractions, creating itineraries -Assisted guests with their requests for reservations, entertainment, sightseeing, transportation and more. -Upholding security practices and prevented unauthorized entries -Strong ability to handle diverse types of guests with courtesy and professionalism -1st Aider -Vallet parking -Departmental trainer Show less
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Gallery Hostel Porto
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Portugal
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Travel Arrangements
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1 - 100 Employee
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Front Desk Receptionist
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Apr 2013 - Apr 2015
-Greeting guests, dealing professionally and efficiently with arrivals and check-outs -Managing payables and receivables from guests, ensuring accuracy whilst maintaining great customer care -Concierge services -Completing the night auditing procedures with accuracy and attention to detail. -Updating social network Website/Blog/Facebook/Google+ -Greeting guests, dealing professionally and efficiently with arrivals and check-outs -Managing payables and receivables from guests, ensuring accuracy whilst maintaining great customer care -Concierge services -Completing the night auditing procedures with accuracy and attention to detail. -Updating social network Website/Blog/Facebook/Google+
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Assistant Manager
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Jan 2013 - Dec 2013
-Working along side the General Manager to improve operations, sales and protability -Continuous lyre viewing and managing team performance -Providing an exceptional instore experience for costumers. -Managing staff training requirements. -Organise and delegate the staff’s workload and distribution route -Working along side the General Manager to improve operations, sales and protability -Continuous lyre viewing and managing team performance -Providing an exceptional instore experience for costumers. -Managing staff training requirements. -Organise and delegate the staff’s workload and distribution route
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El Cort Ingles
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France
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Travel Arrangements
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1 - 100 Employee
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Wine Sales Specialist
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Sep 2010 - Aug 2012
-Ensure stock was ordered and displayed daily in order to offer the highest level of service, while maintaining efficient stock management. -Organize wine tasting events, liaising with all stakeholders involved -Offer advice on wines and serve customers to the highest standard -Visit vineyards, wine producers´ cellars and production areas to gain indepth knowledge on the products sold. -Ensure stock was ordered and displayed daily in order to offer the highest level of service, while maintaining efficient stock management. -Organize wine tasting events, liaising with all stakeholders involved -Offer advice on wines and serve customers to the highest standard -Visit vineyards, wine producers´ cellars and production areas to gain indepth knowledge on the products sold.
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Education
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2012 -
CFP Porto
Hospitality Complementary Degree, Hospitality Administration/Management -
Instuto Multimedia Porto, Portugal - Communication and Audiovisual
High School Diploma, Communication and Media Studies
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