Implementation Consultant

• Jan 2023 - Present

Help Desk Analyst

• Nov 2022 - Jan 2023

Implementation Consultant

• Jul 2017 - Jul 2022

• Implement, test, and troubleshoot EDI solutions using X12 and SAP standards, mapping different files format (XCBL to XCBL, from XCBL to EDI, and from flat files (TXT, CSV) to both XCBL and EDI). • Configuring, testing, and maintain different communication methods including FTP, AS2, and third party EDI Provider (OpenText). • Covering for the Team Lead when required. • Developed a tool to extract the XCBL xpath including conditional, and double conditional xpaths • Developed PowerShell and batch file scripts to automate different tasks (split CSV files, change flat file extension, etc) during the implementation process. • Training clients to use the eBridge solution. • Training and supervise new company employees to start working with the eBridge Solutions. Show less

SCADA IT Technologist

• Jun 2013 - Jul 2017

● Provided project related IT technical support for 10 cities and towns, including setup, configuration and maintenance servers, workstation, backup systems and communication hardware. ● Designed and developed three VBA applications for the automation of importing, validating and formatting data into SCADA systems, increasing productivity by 70%, and reducing operational costs. ● Installed and configured ESXi VMWare 6.0 U1 and 6.0 U2 for 5 projects. ● Provided post-installation IT support for Client’s users on site, and using remote VPN connections. ● Assisted project managers and automation specialists with new systems installation and troubleshooting issues at the Client’s sites. ● Resolved issues at the Client’s sites identifying bugs in applications developed by the company, saving time, money, and keeping the customer’s satisfaction. ● Provided SCADA hardware/software maintenance and troubleshooting support for service contracts at 5 different municipalities across Ontario. ● Documented service and maintenance jobs with service reports and work documentation. ● Provided IT support for 50 end users within the company to keep office servers, computers, and network in top operating order. ● Provided tier 2 technical support for escalated tickets, including hardware troubleshooting, backup and recovery, email communication and application issues. ● Participated in the design and installation of a new LAN within the company office, including routers & switches configuration, racks mounting, and cabling, saving the company more than 25 000 CADs. ● Trained final users within the company in the use of VMware virtual machines. Show less

Senior technical support specialist

• 2006 - 2012

● Managed the daily operation of technical support team integrated by 2 specialist and 7 technicians, providing technical support to 2500 PC and peripherals in the Central University of Las Villas, in 14 local networks with 9000 customers. ● Designed and established procedures to solve technical problems in laptops. ● Troubleshot and repaired HP, DELL, TOSHIBA and Lenovo laptops, including crisis management and data recovery services. ● Controlled budget and invoiced revenue targets, increasing the average monthly income by 25%. ● Promoted company’s business across the province, reaching the higher numbers of technical support contract on the territorial Division. ● Trained 6 telecommunications engineers. Show less

Technical support specialist

• 1995 - 2005

● Maintained, troubleshot and repaired personal computers, LaserJet, DeskJet and Dot- matrix printers, providing technical support to 15 companies. ● Installed computer equipment and networks as part of the sale of hundred integral projects offered by the corporation. ● Installed and configured software. ● Trained users and clients to use computer technologies. ● Promoted to Technical Support Team Manager. ● Maintained, troubleshot and repaired personal computers, LaserJet, DeskJet and Dot- matrix printers, providing technical support to 15 companies. ● Installed computer equipment and networks as part of the sale of hundred integral projects offered by the corporation. ● Installed and configured software. ● Trained users and clients to use computer technologies. ● Promoted to Technical Support Team Manager.