Ejecutivo de Alianzas Estratégicas

• May 2023 - Present

Customer Service Specialist (Remote)

• Oct 2022 - May 2023

• Specialized customer service • Request elaboration and logging through LIMS platform • Planing and scheduling of sampling for laboratories in California, Arizona and Florida. • Answering to customer's request by phone or email in time and form • Request tracking to ensure success • Specialized customer service • Request elaboration and logging through LIMS platform • Planing and scheduling of sampling for laboratories in California, Arizona and Florida. • Answering to customer's request by phone or email in time and form • Request tracking to ensure success

Dispatcher

• Aug 2020 - Aug 2022

- Bilingual business assistance for American clients of Honda Mexico. - Staff management, working teams and working schedules. - Staff training. - Administrative tasks - Receive emergency calls, monitor driver records, conflict resolution and management of staff and information in a centralized headquarter. - Bilingual business assistance for American clients of Honda Mexico. - Staff management, working teams and working schedules. - Staff training. - Administrative tasks - Receive emergency calls, monitor driver records, conflict resolution and management of staff and information in a centralized headquarter.

Branch Service Manager

• Aug 2017 - Aug 2020

- Product inventory. - Organization of workings teams and working schedules. - Staff training - Specialized customer services. - Administrative tasks. - Contact with suppliers. - Product inventory. - Organization of workings teams and working schedules. - Staff training - Specialized customer services. - Administrative tasks. - Contact with suppliers.

Laboratory Analyst

• Jan 2020 - Jul 2020

- Research and development in microbiology, chemistry and molecular biology laboratory. - Research and development in entomology laboratory. - Research and development in microbiology, chemistry and molecular biology laboratory. - Research and development in entomology laboratory.

Laboratory Analyst

• Aug 2019 - Feb 2020

- Microbiological analysis of samples. - Physicochemical analysis of samples. - Obtaining nanoparticulate systems for use in cosmetics and drugs. - Microbiological analysis of samples. - Physicochemical analysis of samples. - Obtaining nanoparticulate systems for use in cosmetics and drugs.

Sales Assistant

• Apr 2016 - May 2017

- Get new customers. - Post- sale follow-up for customers. - Preparation of manuals for training courses. - Preparation of quotes and customer service. - Get new customers. - Post- sale follow-up for customers. - Preparation of manuals for training courses. - Preparation of quotes and customer service.