Luis Delfin

Virtual World, UX & Content Associate at XVenture (Global)
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Contact Information
us****@****om
(386) 825-5501
Location
AU

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Experience

    • Australia
    • Technology, Information and Media
    • 1 - 100 Employee
    • Virtual World, UX & Content Associate
      • Jun 2022 - Present

    • Australia
    • Retail
    • 700 & Above Employee
    • Retail Specialist
      • Oct 2017 - May 2022

      History: Lifestyles Team Member (October 2017 - January 2019) In The Home Team Member - Homewares and Storage Expert (February 2019 - May 2022) Established myself as an all-rounder for the ‘Inside the Home’ department of my store, proving to both the customers and team members that I was reliable and able to cover multiple sub-departments at once (paints, plumbing, electrical, homewares, flooring). Being a Senior team member, I undertook leadership responsibilities, overlooking the operations of the department and handling the role of department supervisor in their absence. • Led the training and development procedures for new team members, guiding and assisting them in developing better working habits. • Qualified trainer to teach team members how to safely operate machinery (WAV Machine and Paternoster). • Conceptualised and executed the layout design of promotional areas of the store, which was updated consistently according to the season. • Ensured that stock layouts were engaging and accessible so that customers were able to access and interact with the products • Drove store sales to reach or surpass our KPI’s. • Actioned weekly gap checks in the plumbing and flooring department, ensuring that the stock on hand matches to what it says on the system. • Completed fortnightly training on products, enabling me to build connections with customers and establish enriching relationships through my deliverance of information on the range. • Showed respect to every colleague throughout the company by working cohesively as a team, enabling the store to exceed expectations with our combined efforts and ideas. • Deliver exceptional service,sharing my knowledge & expertise to help customers find the right solution for their project.

    • Australia
    • Spectator Sports
    • 200 - 300 Employee
    • Food And Beverage Attendant
      • Jan 2018 - Nov 2020

      My responsibility as an all-around employee was to be proficient in all roles across my rostered workstation both during and after work hours. This allowed me the ability to be ready at a moment’s notice to contribute to the upkeep and efficiency of the workstation when serving food and beverages to customers during events held at ANZ Stadium and CommBank Stadium. I gained communication skills to communicate to both customers and my team, adapting to external influences that may impact the needs of all parties involved to ensure that the service was delivered at the highest quality. • Provided customer services whilst effectively communicating with staff for work efficiency. • Cash and EFTPOS handling. • Prepared stadium hot foods (e.g. chips, burgers, hot dogs), snacks and drinks and consistently restocked throughout the day. • Completed gap check reports during the quiet periods and towards the end of each shift. • Upheld cleanliness when handling food and kitchen appliances. • Completed all rostered shifts, assisting during busy periods and filling in for others.

    • Australia
    • Education Administration Programs
    • 1 - 100 Employee
    • Basketball Coach
      • Oct 2019 - Mar 2020

Education

  • UNSW
    Bachelor's degree, Design (Interaction Design & Graphic Design) / Media (PR & Advertising)
    2018 - 2022
  • Oakhill College
    Higher School Certificate
    2012 - 2017

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