Luis del Valle - Lopez
Technical Support Representative at Solugenix- Claim this Profile
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Topline Score
Bio
Credentials
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LPI Linux Essentials Certification
A Cloud Guru | A Pluralsight CompanyOct, 2022- Nov, 2024
Experience
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Solugenix
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Technical Support Representative
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Feb 2021 - Present
●Provide excellent customer service via phone, or email. ●Provide troubleshooting assistance regarding medical equipment systems. ●Detailed documentation of all reported system issues per FDA guidelines. ●Utilizing ticketing system to track and update each technical support call received from customers throughout the United States and Canada. ●Provide excellent customer service via phone, or email. ●Provide troubleshooting assistance regarding medical equipment systems. ●Detailed documentation of all reported system issues per FDA guidelines. ●Utilizing ticketing system to track and update each technical support call received from customers throughout the United States and Canada.
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Plumbing Master
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Riverside, California, United States
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Senior Dispatcher
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Jun 2018 - May 2021
●Providing excellent customer service for all clients. ● Daily tracking and analyzing of over 50 technician routes and ensuring technicians are on task. ● Monitoring company emails to guarantee all customer inquiries are answered in a timely manner. ● Updating client website portals and ensuring all assigned calls are accounted for. ● Establishing schedules for dispatch department. ● Issuing weekly reviews for all dispatchers in an effort to maximize efficiency and maintain standards. Show less
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Ware Disposal
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Santa Ana, California
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Dispatch Analyst
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Jan 2018 - Jun 2018
●Daily tracking and analyzing of drivers on all routes to ensure job methods and employee productivity are meeting standards. ●Maintaining correspondence with the City of LA in regards to customers who may be in violation of their contracts. ●Responding to technical issues for equipment used by employees on the field (i.e., troubleshooting). ●Sequencing routes to fine tune best possible paths. ●Liaison between drivers and customers when issues arise that interfere with service delivery. ●Recouping funds from customers with past due invoices via collection calls. Show less
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PepsiCo
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United States
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Food and Beverage Services
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700 & Above Employee
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Customer Service Specialist
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Sep 2017 - Jan 2018
●Provided excellent customer service to accounts on assigned routes. ●Stocked and rotated merchandise displays for best product placement. ●Created orders for accounts to ensure all products are available for potential customers. ●Built relationships with account managers by meeting their needs and exceeding their expectations. ●Organized and filed order receipts after each day. ●Provided excellent customer service to accounts on assigned routes. ●Stocked and rotated merchandise displays for best product placement. ●Created orders for accounts to ensure all products are available for potential customers. ●Built relationships with account managers by meeting their needs and exceeding their expectations. ●Organized and filed order receipts after each day.
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UPS
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United States
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Truck Transportation
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700 & Above Employee
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Dispatch Supervisor l
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Jun 2016 - Jul 2017
●Designating package deliveries to assigned package cars.●Streamlining package allotment per truck to ensure maximal cost and time efficiency.●Compilation and analyzation of daily summaries that are composed of performance statistics per service provider. ●Performing package car audits to verify proper loading methods by package handlers.
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Operations Supervisor l
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Nov 2013 - Jun 2016
●Supervise and monitor employee performance, including the administration of discipline. ●Establish and promote a positive, team-oriented work environment by emphasizing employee involvement, pro-active communication, and continuous improvement on all levels. ●Ensure all department employees receive specific and detailed orientations, proper skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development. ●Administration of daily audits as well as the management of employee work hours. Show less
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Executive Cellular Phones
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United States
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Wireless
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1 - 100 Employee
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Sales Representative
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Jul 2016 - Jan 2017
●Assist customers with account and billing inquiries and payments; cashier. ●Seek opportunities to provide customers with upgraded services and accessories. ●Provide customers with appropriate information and incentives to influence a change from their current carrier. ●Administering daily inventory counts. ●Assist customers with account and billing inquiries and payments; cashier. ●Seek opportunities to provide customers with upgraded services and accessories. ●Provide customers with appropriate information and incentives to influence a change from their current carrier. ●Administering daily inventory counts.
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Cablevision
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United States
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Telecommunications
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700 & Above Employee
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Customer Service Representative
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Feb 2015 - 2015
●Assist customers with billing issues over the phone. ●Provide customers with technical support in regards to Internet, Phone, and Cable box issues with the use of Remedy tickets and other troubleshooting software. ●Schedule field technicians to accommodate customer needs in resolving a change of hardware. ●Assist customers with billing issues over the phone. ●Provide customers with technical support in regards to Internet, Phone, and Cable box issues with the use of Remedy tickets and other troubleshooting software. ●Schedule field technicians to accommodate customer needs in resolving a change of hardware.
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Sears Stores
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United States
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Retail
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700 & Above Employee
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Receiving Associate
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Nov 2010 - Jun 2013
●Partner with sales associates to provide superior customer service. ●Unload delivery trucks, move merchandise to appropriate staging locations, and maintain stockroom in a neat, orderly, and safe manner. ●Promptly serve the customer at merchandise pick-up. ●Partner with sales associates to provide superior customer service. ●Unload delivery trucks, move merchandise to appropriate staging locations, and maintain stockroom in a neat, orderly, and safe manner. ●Promptly serve the customer at merchandise pick-up.
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Education
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2019 - 2022
Riverside City College
The Associate of Science Degree in Cyber Defense, Cyber security and Networking -
2014 - 2016
Hudson County Community College
Computer Science
Community
