Experience

Gateway One Lending & Finance

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Manager, Remarketing & Collections Effectiveness

  • Jan 2008 - Present

  Work directly with all of Loan Servicing in monitoring and tracking day to day operations to ensure effectiveness in performance and productivity. Work closely with Collection Managers in identifying trends and opportunities for process improvement to become a more efficient and effective department. Provide assistance and guidance to supervisors in their daily functions to ensure department is running to full capacity while working together as a team with a high level of motivation. Work directly with all of Loan Servicing in monitoring and tracking day to day operations to ensure effectiveness in performance and productivity. Work closely with Collection Managers in identifying trends and opportunities for process improvement to become a more efficient and effective department. Provide assistance and guidance to supervisors in their daily functions to ensure department is running to full capacity while working together as a team with a high level of motivation.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Service Banker

  • May 2007 - Jan 2008

  · Provided superior customer service by processing customer transactions accurately. This includes deposits, transfers, withdrawals, and other transactions in accordance to bank policies, procedures and regulatory requirements. · Identified sales and cross selling opportunities and made qualified referrals to specialized sales partners. · Achieved assigned quarterly sales and service goals. · Performed outbound calls for service/sales follow up in support of team goals. · Performed routine office and administrative duties as well as maintained operational quality and standards. · Performs other duties as assigned.