Experience

University of Arizona BookStores
• United States
• Retail
• 1 - 100 Employee
• Shipping and Receiving Coordinator

  • Apr 2023 - Present


Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Digital Care Specialist 4

  • Feb 2017 - Oct 2022

  Social Media Customer Care. Addressed inquiries (English and Spanish) on Facebook, Twitter, Reddit, and Xfinity Forums. Effectively and accurately provide executive support to residential & business customers via complex troubleshooting, billing resolution, and by addressing concerns/complaints regarding services and overall experience. Manage Forums posts and inquiries in order to ensure platform is staying productive and compliant by editing and deleting forums posts as needed. Demonstrate expertise in professional and creative writing for written correspondence with clients and local departments Show less



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Forbearance (Collections) Agent

  • Mar 2009 - Sep 2017

  Served as a direct point of contact for any new-hire questions revolving around systems and adjustments. Took all manager request calls and restructured active past-due debts via forbearance arrangements and settlements. Served as a direct point of contact for any new-hire questions revolving around systems and adjustments. Took all manager request calls and restructured active past-due debts via forbearance arrangements and settlements.