Luis Cruz

Process Manager at ProVest LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Chicago, Illinois, United States, US

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Credentials

  • Permanent Employee Registration Card
    State of Illinois Department of Financial and Professional Regulation
    Oct, 2021
    - Nov, 2024

Experience

  • ProVest LLC
    • United States
    • Legal Services
    • 200 - 300 Employee
    • Process Manager
      • Aug 2015 - Present

      Manage intake of new cases for a legal support firm. Analyze reports and data to evaluate the status of each case and ensure completion in a timely manner. Supervise a team of 10 that manage projects related to service of process. Motivate employees to work with attention to quality and productivity. Interview applicants, and make hiring decisions. Review time sheets and approve days off using ADP. Prepare reports and lead presentations for executives up to the CEO. Partner with analysts and IT to improve reporting and data accuracy. Export and manipulate data using Excel. Work cross-functionality with several departments, including Accounting and IT.* Recognized as a subject matter expert (SME) for processes and functions related to service of process.* Played a lead role on projects that focused on continuous improvement, including implementation of offshore teams and review of SOPs.* Improved productivity by motivating employees to stay focused and manage work processes more efficiently.* Demonstrated strong planning and problem-solving skills, working in a fastpaced environment that requires attention to detail and accuracy.* Introduced cross-training to reduce time needed for document indexing and data entry. Show less

    • Team Lead
      • May 2010 - Jul 2015

      Directed a team of six employees who managed client tickets related to case status and delivery of documents. Analyzed files and data to ensure goals for productivity and quality were being met. Acted as an administrator for ticket management software to ensure tasks were delegated to the right employee and closed out properly. Prepared reports on productivity and status of tickets. Trained staff in job skills and technical systems.

    • Process Clerk
      • Dec 2006 - Apr 2010

      Reviewed documents and tracked case status. Performed data entry.

Education

  • Hillsborough Community College
    Progress towards Associate of Arts

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